Abigail Piotrowicz-Walston
Wilson,NC
Summary
Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of sales. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in POS systems, working at register, working on computer programs, making spreadsheets, opening and closing manager tasks, training staff, and focusing on bettering the workplace by appearance and team development with coworkers.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Lyndon Heating & Air
Wilson, NC
11.2025 - Current
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions in CRM software to ensure seamless service delivery.
- Collaborated with team members to streamline processes, enhancing overall customer satisfaction rates.
- Provided training and mentorship to new staff on company policies and customer service protocols.
- Implemented feedback mechanisms to gather insights for continuous improvement in service quality.
- Assisted in managing scheduling and dispatching of technicians for timely service appointments.
- Analyzed customer feedback trends to identify areas for operational enhancements and service adjustments.
- Developed comprehensive knowledge of HVAC products and services to better assist customers with their needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Lead Sales Associate
Virginia ABC
Richmond, VA
11.2022 - 10.2023
- Increased sales revenue by developing and maintaining strong relationships with regular customers.
- Delivered excellent customer service.
- Trained new sales associates to ensure consistent performance across the team.
- Managed inventory effectively, minimizing stock-outs and overstock.
- Implemented visual merchandising strategies to improve product presentation and increase sales conversions.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Handled cash register operations and customer transactions to process payments.
- Performed inventory control procedures to manage stock.
- Performed opening and closing tasks involving counting the safe, monitoring camera footage, creating reports, and putting financial data into the system.
Retail Sales Associate
Px Military Exchange
Fort Drum, NY
09.2021 - 09.2022
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Babysitter/Nanny
Krista Boynton
Fort Drum, NY
08.2020 - 07.2022
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Enhanced children''s social skills by organizing group activities and encouraging teamwork.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
- Assisted in developing self-confidence with age-appropriate responsibilities and chores.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Managed schedules for multiple children, ensuring timely transportation to extracurricular activities while maintaining open communication with parents regarding scheduling needs.
Education
Associate of Applied Science - Criminal Justice Technology Forensic Science
Nash Community College
Nashville, NC06-2024
Skills
- Staff Supervision
- Inventory Control
- Customer Service
- Sales Promotions
- Loss Prevention
- POS System Operation
- Sales Strategy
- Product Merchandising
- Staff Training and Development
- Account Management
- Teamwork and Collaboration
- Retail Store Operations
Timeline
Customer Service Representative
Lyndon Heating & Air
11.2025 - Current
Lead Sales Associate
Virginia ABC
11.2022 - 10.2023
Retail Sales Associate
Px Military Exchange
09.2021 - 09.2022
Babysitter/Nanny
Krista Boynton
08.2020 - 07.2022
Associate of Applied Science - Criminal Justice Technology Forensic Science
Nash Community College