Abigail Reynolds
Lusby,MD
Summary
Dedicated Veterinary Assistant skilled in client communication, animal safety, and surgical support. Committed to providing compassionate care and educational support, ensuring optimal health and a positive experience for both pets and their owners.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Veterinary Assistant
VetCor
Solomons, MD
05.2023 - Current
- Assisted veterinarians during examinations and surgeries to ensure optimal patient care.
- Administered medications and vaccines to animals, following established protocols for safety and efficacy.
- Monitored animal behavior and health status, documenting observations for veterinary review.
- Maintained cleanliness of examination rooms, surgical areas, and equipment to uphold hygiene standards.
- Provided compassionate support to pet owners, addressing concerns and educating on post-care procedures.
- Collaborated with team members to streamline clinic workflow and improve patient experience efficiency.
- Managed inventory of medical supplies, ensuring availability of necessary tools for daily operations.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
Bartender
Chesapeake Hills Golf Club
Lusby, MD
01.2024 - 06.2024
- Prepared and served a variety of beverages, ensuring quality and presentation standards.
- Maintained cleanliness and organization of bar area to enhance customer experience.
- Assisted in training new staff on bartending techniques and club protocols.
- Developed signature cocktails, enhancing menu offerings and guest satisfaction.
- Implemented customer feedback processes, resulting in improved service strategies.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Brick Wood Fired Bistro
Prince Frederick, MD
12.2022 - 06.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Managed multiple tables efficiently while maintaining attention to detail.
- Trained new servers on menu offerings and service standards.
- Enhanced guest experience by providing personalized recommendations and addressing inquiries promptly.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Restaurant Manager
Outback Steakhouse
Waldorf, MD
01.2014 - 12.2022
- Oversaw daily operations, ensuring adherence to food safety and sanitation standards.
- Trained and mentored staff on customer service excellence and operational procedures.
- Developed and implemented promotional strategies to increase guest engagement and sales.
- Monitored inventory levels, coordinating with suppliers for timely restocking of essential items.
- Analyzed customer feedback to enhance service quality and improve dining experiences.
- Managed scheduling and staffing, optimizing labor costs while maintaining service efficiency.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Education
Associate of Science - Social Sciences
College of Southern Maryland
Laplata, MD 02-2020
Skills
- Client communication
- Cleaning and sanitizing
- Patient restraint
- Animal safety
- Appointment scheduling
- Animal behavior
- Client education
- Surgical procedures and support
- Post operative care
- Animal nutrition
Certification
Fear Free Certified
Timeline
Bartender
Chesapeake Hills Golf Club
01.2024 - 06.2024
Veterinary Assistant
VetCor
05.2023 - Current
Server
Brick Wood Fired Bistro
12.2022 - 06.2023
Restaurant Manager
Outback Steakhouse
01.2014 - 12.2022
Associate of Science - Social Sciences
College of Southern Maryland