Abigail Rios Nolasco
Anaheim,CA
Summary
Clear understanding of clinical protocols and extensive training in patient care. Motivated to learn, grow and excel in healthcare industry. Well qualified Personal Care worker skilled in delivering top-quality home care support. Effective at ambulating patients, meeting personal grooming needs and administering medications. Detail-oriented in maintaining clean and organized personal areas to support daily living safety. Healthcare professional and home companion with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals. Experienced non-medical Care Provider offering [Number] years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Call Center Associates
The Camp Transformation Center
Costa Mesa, CA
01.2023 - Current
- Maintained user account data by initiating account access and establishing in database.
- Met customer call guidelines for service levels, handle time and productivity.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Private In-Home Caregiver
Analee Benton
06.2019 - Current
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
- Maintained clean, safe and well-organized patient environment.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Monitored progress and documented any patient health status changes, keeping healthcare team updated.
- Supervised daily activities and provided assistance when needed.
Shirlys Bagels
Carlos Perez
11.2014 - 06.2020
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Established and maintained positive vendor relationships.
- Cleaned and maintained kitchen equipment and oven.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Resolved customer concerns with positive approach and constructive strategies.
Server/Team Lead
The Regency
08.2017 - 03.2020
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Answered customers' questions, recommended items and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Education
GED -
Current
Skills
- P>First aid and safety
- P>Community integration
- P>Customer service
- P>Adaptability
- P>Flexible & Adaptable
- P>First Aid/CPR
- P>Leadership
- P>Patient care
- P>Reading comprehension
- P>Progress documentation
Certification
CPR Certified
BLS Certified
Languages
English/ Spanish
Full Professional
Timeline
Call Center Associates - The Camp Transformation Center
01.2023 - Current
Private In-Home Caregiver - Analee Benton
06.2019 - Current
Server/Team Lead - The Regency
08.2017 - 03.2020
Shirlys Bagels - Carlos Perez
11.2014 - 06.2020
Newport Harbor High School - ,
Centenial Education Center - GED,