Abigail Roberson
Augusta,GA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Jones, Jones, Davis & Associates
01.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed department budgets and generated financial reports for management review.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Developed strategies to streamline and improve office procedures.
Server
Takosushi
12.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Receptionist
Martinez Animal Hospital
05.2021 - 01.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Server
Southbound Smokehouse
08.2020 - 01.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Massage Therapy - Anatomy
Augusta School of Massage
03.2020
Harlem High School
05.2019
Skills
- High-Volume Dining
- Price Memorization
- Guest Relations Management
- Menu Memorization
- Cash Handling
- Detail oriented
- Guest Inquiries
- Guest Satisfaction
- Courteous Phone Demeanor
- Greeting and Seating Guests
- Warm and Friendly
- Conflict and Complaint Resolution
- Adaptable and Flexible
- Cool Under Pressure
Timeline
Administrative Assistant
Jones, Jones, Davis & Associates
01.2024 - Current
Server
Takosushi
12.2022 - Current
Receptionist
Martinez Animal Hospital
05.2021 - 01.2022
Server
Southbound Smokehouse
08.2020 - 01.2021
Massage Therapy - Anatomy
Augusta School of Massage
Harlem High School