Dynamic and personable professional with over 25 years of experience in the service industry, excelling in fast-paced environments. Proven ability to thrive under pressure while delivering exceptional service.
Overview
29
29
years of professional experience
Work History
Administrative Assistant
Self-employed
10.2008 - Current
Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Managed office and served as point of contact among multiple departments.
Maintained relationships with vendors to ensure on-time delivery of product orders.
Oversaw schedules, design meetings, delivery deadlines, and studio clearance requests.
Create and update spreadsheets and reports to track client meetings, time management, and budgets.
Draft and send customized confidential client agreements.
Licensed Nail Technician
Self-employeed
03.1996 - Current
Performed nail services such as manicures, pedicures, and acrylics on clients.
Provided consultations to clients regarding the best nail care treatments for their needs.
Sanitized and disinfected all work stations before each client service session.
Maintained supplies inventory and restocked items as needed.
Cleaned and sterilized tools used during nail services.
Brand Ambassador
Kura Nutrition
Metro Detroit, MI
07.2015 - 04.2017
Organized promotional events to introduce new products and services to the public.
Gathered customer feedback for product development purposes.
Provided detailed reports on promotional activities and sales results.
Attended trade shows, conferences, and other marketing events as a representative of the company.
Managed relationships with vendors involved in promotional activities.
Communicated regularly with team members regarding progress updates on projects.
Increased sales and brand awareness through face-to-face marketing.
Client Services Specialist
MPC - Moving Picture
Santa Monica, CA
08.2014 - 06.2015
Greeted customers and took orders for coffee drinks, food items, and other beverages.
Provided training to new team members on customer service methods and techniques.
Greeted and welcomed guests upon arrival, providing excellent customer service.
Provided administrative support to other departments, such as scheduling appointments, preparing documents, and filing paperwork.
Assisted with the onboarding process for new employees by verifying I-9s, collecting new hire paperwork, and setting up employee files.
Placed orders with suppliers for delivery of products required for daily operations.
Head Hostess
Ruth's Chris Steakhouse
Westland, MI
05.1998 - 07.2003
Greeted guests upon arrival and escorted them to their tables.
Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
Trained new staff on proper hosting procedures and policies.
Ensured that the dining room was always clean, organized, and presentable.
Communicated effectively with restaurant managers regarding customer complaints or requests.
Education
Bachelor of Science - Television And Digital Media Production
Ferris State University
Big Rapids, MI
05-2003
Food Handlers Certification
ServSafe
Alcohol Beverage Control Certification
ServSafe
Skills
Guest Relations Management
Interpersonal Skills
Mac and PC Competence
Data Management
Server Support
Sanitation Procedures
Time Management
Conflict Resolution
High-volume dining
Timeline
Brand Ambassador
Kura Nutrition
07.2015 - 04.2017
Client Services Specialist
MPC - Moving Picture
08.2014 - 06.2015
Administrative Assistant
Self-employed
10.2008 - Current
Head Hostess
Ruth's Chris Steakhouse
05.1998 - 07.2003
Licensed Nail Technician
Self-employeed
03.1996 - Current
Bachelor of Science - Television And Digital Media Production