Open To Work
Heather Martin
Augusta,US
Work Preference
Summary
For 8 years, I've thrived ass a reliable and personal Front Desk Agent. My work style is characterized by a proactive approach, a " can-do" attitude,, and commitment to exceeding expectations. I excel in collaborative environments, con to a postive team dynamic and foster strong relationships with the guest. Known for my dependability and interpersonal skiills. I provide exceptional service and ensure a welcoming and memorable experience for our guest.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Germany Landscaping LLC
Augusta, US
03.2025 - Current
- Managed customer inquiries, service requests, estimates, and follow-ups to maintain high client satisfaction and repeat business.
- Prepared and organized work orders, proposals, contracts, and invoices using office software company specific systems.
- Handled front-office tasks including, answering phone calls, responding to emails and supply orders.
- Processed vendor invoices, purchase orders, and receipts to support accounting and budget tracking.
- Scheduled property assessments, assigned bi-weekly/monthly client services such as (Mowing, Weed eating, Edging, etc.)
- Tracked/ordered materials, equipment usage, and inventory levels to support project planning.
Guest Services Specialist
The Hampton Inn
Grovetown, US
03.2022 - 07.2024
Front Desk Associate
La Quinta Inn and Suites
Grovetown, US
12.2020 - 02.2022
- Streamlined communication between departments to enhance operational efficiency and improve guest experiences.
- Coordinated daily operations tasks, ensuring timely completion of check-ins and check-outs.
- Managed front desk operations including check-ins, check-outs, room assignments, and payment processing with accuracy and efficiency.
- Handled guest inquiries.
- Created detailed reports on daily activities, including room availability, revenue.
Night Auditor
Hyatt Regency
Augusta, US
01.2020 - 08.2020
- Conducted nightly audits of financial transactions to verify accuracy and maintain integrity of records.
- Coordinated with front desk staff to address guest inquiries and resolve issues promptly.
- Monitored security systems to ensure guest safety and protect property overnight.
- Prepared detailed reports on occupancy, revenue, and expenses for management review.
- Implemented process improvements to streamline nightly workflows and enhance efficiency in operations.
- Ensured all paperwork was completed correctly before closing out shift.
Education
Associate in Science (A.S.) - Pre-Nursing
University of North Georgia
OakWood, GA, US01.2013
Skills
- Strong organizational abilities
- Inventory management
- Food safety regulations adherence
- Effective collaboration
- Analytical reasoning
- Task delegation proficiency
- Nightly financial auditing
- Adaptability to change
- Guest relations management
- Employee onboarding and training
- Clear communication
- Fundamental food preparation
- Financial accounting
- Audit process management
- Skilled in Microsoft Office tools
- Effective verbal communication
- Effective leadership
- Analytical report development
- Strong organizational skills
- Administrative assistance
- Data entry proficiency
- Detail-oriented approach
- Proficient in POS system usage
- Employee training
- Comprehensive documentation skills
- Customer relationship management
- Safety procedures
Certification
- Leadership & Management Skills For Business, Alison, 03/01/23, 2547-22516270
- Supervising Others, Alison, 03/01/23, 1950-22516270
- Hubspot, Coursea, 11/01/24, 3547-22516270
- IOS39001 Road Traffic Safety Management, Alison
- Safe Driving Practices and Hazard Awareness, Alison, 02/01/26
- Certified Customer Service Professional (CCSP), Alison, 12/01/22, 1929-22516270
- CPR, AED, and First Aid, Alison, 11/01/21, 2968-22516270
- Food Safety Training: Safe Practices and Procedures, Asean Online EDU AOE, 12/01/22, 1775-22516270
- Hospitality Management Studies: Hotel Operations, Asean Online EDU AOE, 12/01/22, 1385-22516270
- English For Tourism: Hotel Front Desk, Asean Online EDU AOE, 12/01/22, 1801-22516270
- Microsoft Word for Administrative Professionals, Alison, 11/01/23, 5728-22516270
- Computer Networking-Digital Networking Security, Alison, 03/01/24, 1447-22516270
Timeline
Administrative Assistant
Germany Landscaping LLC
03.2025 - Current
Guest Services Specialist
The Hampton Inn
03.2022 - 07.2024
Front Desk Associate
La Quinta Inn and Suites
12.2020 - 02.2022
Night Auditor
Hyatt Regency
01.2020 - 08.2020
Associate in Science (A.S.) - Pre-Nursing
University of North Georgia