Barbara De Castro
Orlando,FL
Summary
Energetically driving excellence in office administration, I leveraged skills in data entry and guest relations management to enhance operational efficiency at JC Wood Services. My adept handling of scheduling and patient care at Obstetrics and Gynecology Associates of Central FL significantly improved patient satisfaction. My proactive approach and ability to foster warm customer relationships have consistently elevated workplace productivity and client engagement.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Jc Wood Services
02.2018 - Current
- Remote work
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained inventory of office supplies and placed orders.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Medical Assistant
Obstetrics and Gynecology Associates of Central FL
02.2023 - 05.2024
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Taught patients about medications, procedures, and care plan instructions.
- Implemented care and efficiency improvements to support and enhance office operations.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Oriented and trained new staff on proper procedures and policies.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Prepared lab specimens for diagnostic evaluation.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
Server
Bar Louie
04.2022 - 02.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Bachelor of Science - Communication Sciences And Disorders
University of Central Florida
Orlando, FL12.2025
Bachelor of Science - Integrative General Studies
University of Central Florida
Orlando, FL08.2024
Skills
- Invoice Processing
- Scheduling
- Expense Reporting
- Proposal Writing
- Appointment Scheduling
- Calendar Management
- Data Entry
- Office Administration
- Patient Scheduling
- Medical Terminology
- Appointment Setting
- Guest Relations Management
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Full Professional
Timeline
Medical Assistant
Obstetrics and Gynecology Associates of Central FL
02.2023 - 05.2024
Server
Bar Louie
04.2022 - 02.2023
Administrative Assistant
Jc Wood Services
02.2018 - Current
Bachelor of Science - Communication Sciences And Disorders
University of Central Florida
Bachelor of Science - Integrative General Studies
University of Central Florida
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