ABIGAIL ROBERTS
Las Vegas
Summary
Professional and reliable cocktail server with extensive experience at Wynn Las Vegas, excelling in high-volume environments. Proven ability to enhance guest satisfaction through exceptional customer service and upselling techniques, resulting in increased sales. Proficient in POS system operation and bar terminology, ensuring efficient order management and timely delivery.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Model Cocktail Server
Wynn Las Vegas
03.2018 - Current
- Delivered exceptional customer service through Forbes 5 Star training.
- Working with POS systems to place orders and manage checks.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Experience working multiple outlets, including the casino floor, lounges, and the pool.
Pool Cocktail Server
MGM Resorts
01.2017 - 03.2018
- Delivered exceptional service to enhance guest satisfaction.
- Managed multiple orders efficiently in fast-paced environments, ensuring timely delivery and quality.
- Enhanced guest experience by providing efficient and friendly poolside service.
- Promoted special menu items, leading to higher sales of featured beverages.
Fine Dining Server
Ishnala
03.2014 - 11.2016
- Delivered exceptional service, ensuring guest satisfaction in high-pressure dining environment.
- Maintained extensive knowledge of menu items, enhancing customer experience through personalized recommendations.
- Implemented upselling techniques that increased average check totals while maintaining guest satisfaction.
- Managed multiple tables efficiently, demonstrating strong time management and organizational skills.
Education
Associate of Applied Science - Nursing
College of Southern Nevada
Las Vegas, NV05-2028
Skills
- Customer service
- High volume dining
- Reliability and punctuality
- Bar terminology
- POS system operation
- Works efficiently with a team
Certification
TAM Alcohol Awareness Card
Health and Food Safety Card
Timeline
Model Cocktail Server
Wynn Las Vegas
03.2018 - Current
Pool Cocktail Server
MGM Resorts
01.2017 - 03.2018
Fine Dining Server
Ishnala
03.2014 - 11.2016
Associate of Applied Science - Nursing
College of Southern Nevada
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