Mariah Brown
Las Vegas,NV
Summary
Dynamic and equipped professional with a proven track record at Allē Lounge at Resorts World Las Vegas and Wally’s Wine and Spirits, excelling in high-volume dining and customer service. Skilled in fostering positive guest experiences, I've effectively marketed venues and enhanced occupancy through strategic social media use. As an employee the ability to maintain professionalism and playful spirit under pressure, ensuring guest satisfaction and operational efficiency is my main concern.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Model Cocktail Server
Allē Lounge at Resorts World Las Vegas
Las Vegas, NV
01.2024 - Current
- Adapted quickly to changing environments for continued professionalism under pressure.
- Warmly welcome guests and provide attentive service throughout the duration of their stay.
- Maintain Knowledge of products increasing your ability to sell.
- Must work well in group settings while attending to your own tasks.
- Marketing our lounge through personal social media to gain traction and increase occupancy.
- Promoted products and services by posing for commercials, live shows, and photo shoots.
- Networked with industry professionals at events, fostering valuable relationships that led to future opportunities.
Waitress
Wally’s Wine and Spirits
Las Vegas, NV
09.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Maitre D'
Wally’s Wine and Spirits
Las Vegas, NV
06.2021 - 09.2023
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
- Regularly reviewed and updated menu knowledge, enabling prompt and accurate responses to guest inquiries.
- Implemented strategies for effective conflict resolution, ensuring timely resolution of guest complaints and concerns.
- Spearheaded initiatives to improve team communication, fostering a positive work environment among staff members.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Lead Hostess
Hard Rock International
Las Vegas, NV
02.2019 - 06.2021
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Upheld cleanliness standards throughout the front-of-house area, contributing to the overall ambience of the establishment.
- Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.
- Answered customer questions about hours, seating, and menu information.
- Streamlined the check-in process for faster service, resulting in increased customer satisfaction.
Hostess
Echo and Rig
Las Vegas, NV
01.2018 - 02.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Seated patrons based on guest preferences and seating availability.
- Completed daily side work and opening and closing duties without fail.
Education
Bachelor In Medical Laboratory Science - Biology
College of Southern Nevada
Las Vegas, NVHigh School Diploma -
Silverado High School
Las Vegas, NV05.2020
Skills
- Customer Service
- Handling large groups
- Alcohol awareness
- High-volume dining
- Speed and Efficiency
- Efficient multitasking
- Promoting Specials
- POS system expertise
- Strong Communication Skills
- Food safety knowledge
- ID Verification
- Positive demeanor
Certification
- Alcohol Awareness training
- Food handler safety training
- CPR certification
Timeline
Model Cocktail Server
Allē Lounge at Resorts World Las Vegas
01.2024 - Current
Waitress
Wally’s Wine and Spirits
09.2023 - Current
Maitre D'
Wally’s Wine and Spirits
06.2021 - 09.2023
Lead Hostess
Hard Rock International
02.2019 - 06.2021
Hostess
Echo and Rig
01.2018 - 02.2019
Bachelor In Medical Laboratory Science - Biology
College of Southern Nevada
High School Diploma -
Silverado High School