Dana Erzhanova
Las Vegas,NV
Summary
Sociable cocktail server skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Knowledgeable at providing an excellent guest experience to Forbes Standards. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties to prepare for following shift.
Overview
6
6
years of professional experience
Work History
Model Cocktail Server
Blue Martini
Las Vegas , NV
10.2022 - Current
- Suggested cocktail choices based on customer preference, daily specials and inventory availability.
- Performed opening, closing duties such as setting up, breaking down the bar area.
- Monitored guest consumption of alcohol and intervened as needed according to established guidelines.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Provided exceptional service to high volume of daily customers.
- Maintained updated knowledge through continuing education and advanced training.
Model Cocktail Server
Casa Playa Wynn and Encore
Las Vegas, NV
10.2021 - 10.2022
- Trained to provide excellent customer service to Forbes Standards
- Trained new employees on restaurant procedures and plating techniques.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Stayed informed about daily specials, new menu items, promotions.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Server/Bartender
Black Canyon
Fort Wayne, IN
06.2018 - 10.2021
- Knowledgeable to carefully anticipate your needs as a guest and deliver the highest levels of personalized service, at every interaction
- Modified experience based on social cues and individual guest
- Provided guests with different options to upsell and create an excellent dining experience
- Communicated with host, busser and kitchen staff to provide smooth and an unforgettable experience for the guests
- Managed multiple tables at a high volume setting
- Understanding of the direct link between satisfied customers and profitability
- Working well under pressure
- Providing excellent bottle service experience to celebrate guests
- Operated POS terminals to input orders, split bills and calculate totals
- Trained new employees to perform duties by showing how to greet, serve, bartend and make a customer feel comfortable by providing excellent service
- Upsold customers from shelf to premium brands to help boost sales
Education
Bachelor of Science in Medical Microbiology And Bacteriology -
Indiana University Purdue University
Indiana University Purdue University
Skills
- Effective customer upselling
- Menu memorization
- Knowledge of Health Code
- Point of Sale (POS) system operations
- High-volume dining
- Liquor, wine and food service
- Dining customer service
- Sales Techniques
- Bottle Service
- Relationship management
- Outstanding customer service
- Outgoing personality
- Employee training
- Cash register operation
- Marketing and sales experience
- Cash and credit transactions
- Bartending/ Liquor Mixology
Languages
- English
- Russian
Timeline
Model Cocktail Server
Blue Martini
10.2022 - Current
Model Cocktail Server
Casa Playa Wynn and Encore
10.2021 - 10.2022
Server/Bartender
Black Canyon
06.2018 - 10.2021
Bachelor of Science in Medical Microbiology And Bacteriology -
Indiana University Purdue University
Indiana University Purdue University