Angelica Rodriguez

• Greet and welcome guests in a pleasant and professional manner.
• Provide quality guest service while serving beverages, food, and amenities.
• Knowledgeable about liquor brands, beers, and non-alcoholic selections.
• • Handle cash and credit transactions at the Point of Sale system.
• Engage guests in conversation to enhance their experience.
• Achieved a 98% guest satisfaction rating through attentive service and friendly interactions.

• Managed and oversaw daily operations of leasing office, ensuring efficient and effective leasing processes.

• Supervised and trained a team of leasing agents, providing guidance and support to achieve leasing goals.

• Maintained accurate records of leasing activities, tenant information, and financial transactions.

• Addressed tenant concerns and resolved issues promptly to maintain high levels of tenant satisfaction.

• Collaborated with maintenance and management teams to ensure properties were well-maintained and presented.

• Analyzed market trends and competitor properties to adjust pricing and promotional strategies.

• Collected rent and handled late payments and evictions.

• Managed leasing, marketing, and resident relations for multi-family apartments.

• Prepared and disseminated correspondence and managed schedules.

• Increased occupancy rates by 20% through effective marketing and customer service strategies.

• Inspected vacant units and ensured they were ready for showings.

• Assisted in preparing legal documents such as eviction notices when necessary.

• Organized and scheduled appointments, meetings, and travel arrangements.

• Developed and maintained filing systems, both physical and electronic.

• Drafted and edited letters, reports, and other documents.

• Input and updated information in databases and spreadsheets.

• Provided quality guest service and served beverages.
• Handled cash and credit transactions at the point of sales system.
• Managed multiple priorities and met deadlines in high-pressure situations.
• Maintained knowledge of all liquor brands, beers, and non-alcoholic selections.Increased average daily sales by 15% through upselling and personalized recommendations.
• Communicated with customers to take drink orders accurately.

• Developed and maintained relationships with guests.
• Assisted with table reservations and special requests.
• Delivered exceptional customer service and resolved complaints.
• Efficiently managed high-volume transactions, reducing wait times by 30%.

Maintained knowledge of all menu items, liquor brands, and wines.

• Offered professional, friendly, and engaging service.

• Recorded guest orders accurately and honored special requests.

• Consistently received positive guest feedback for prompt and courteous service

• Maintained knowledge of menu items, prices, and preparation methods.• Presented menus and helped customers select food and beverages.• Collaborated with other restaurant servers and kitchen/bar staff.• Recognized for excellent teamwork and communication skills.
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

• Anticipated guests’ needs and maintained positive relations.• Performed all duties necessary for departmental success.• Welcomed guests and adapted to current technology needs.• Enhanced guest satisfaction scores by 12% through proactive service and issue resolution.