Abigail Roc
St. Cloud
Summary
I am a dedicated and reliable professional with nearly six years of experience delivering exceptional customer service in a fast-paced retail environment. Proven ability to communicate effectively, support team goals, and assist individuals with diverse needs. Solid team player with upbeat, positive attitude and motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented, with a demonstrated passion for building relationships. I am seeking to transition into a physical therapy aide role to apply interpersonal skills, organizational abilities, and a passion for health and wellness in a clinical or rehabilitation setting.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Home Depot
Kissimmee
07.2019 - Current
- Provided outstanding customer support, assisting an average of 50+ customers daily with product inquiries, purchases, and problem resolution.
- Managed customer transactions and service desk operations (returns, special orders, scheduling payments)
- Managed conflict resolution and ensured a positive customer experience under pressure.
- Greeted 100+ customers weekly, providing a welcoming experience and resolving inquiries/concerns
- Trained new associates in customer interaction, safety policies, and store systems.
- (5 years of continuous service)
Education
Bachelor of Science -
University of Central Florida
01.2027
Florida A & M University
Tallahassee, FL08-2022
Associate of Arts Degree -
Valencia Community College
Kissimmee, FL05-2022
High School Diploma -
Saint Cloud High School
Saint Cloud, FL05-2019
Skills
- Strong communication and interpersonal skills
- Refunds and exchanges
- Empathetic and patient-centered approach
- Team collaboration and multitasking
- Excellent organization and time management
- Physical stamina and attention to detail
Awards
Received multiple employee recognition awards for “Outstanding Customer Service”.
Timeline
Customer Service Associate
Home Depot
07.2019 - Current
Bachelor of Science -
University of Central Florida
Florida A & M University
Associate of Arts Degree -
Valencia Community College
High School Diploma -
Saint Cloud High School
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