Abigail Rodgers
Customer Service Representative
Pelion,SC
Summary
Dedicated employee with more than seven years of high-quality experience. Quick learner who adapts enthusiastically to new situations and meet all challenges. Self-motivated professional with a commitment to helping customers and providing exceptional care. Excellent communication skills Customer Service Daily Operations Strategic Planning & Analysis Communication Accounting Collaboration Leadership Referral Skills Analytic Interpretation Client Education Interdisciplinary Care Complex Problem Solving
Overview
7
7
years of professional experience
Work History
Kennel Assistant
Wescott Acres
01.2016
- Trained, supervised, and assisted employees in their performance of a variety of service functions Provided strong leadership and supervision Created employee schedules for kennel department that aligned with needs of hospital Made recommendations to Manager concerning personnel matters, disciplinary actions and follow through
Inside Sales Representative
Palmetto Propane Fuels And Ice
West Columbia, SC
05.2021 - Current
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Emphasized product features based on analysis of customers' needs.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Set up new accounts, established customer credit and set up payment methods.
- Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
- Answered customers' questions regarding products, prices and availability.
- Created and updated customer accounts with relevant information.
- Managed friendly and professional customer interactions.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Used CRM software to maintain detailed contact logs and account records.
Accounting Lead
Kroger
11.2019 - 03.2021
- Served as primary backup to payroll providing, producing employee, client through ADP Workforce portal system Provided payroll management & excellent customer service Prepared and secured documentation for payroll Calculated, prepared, and filed all necessary reports
Customer Service Representative
Aiken Regional
03.2018 - 11.2019
- Informed patients of available services Ensured accuracy of items delivered and informed patients of therapeutic information Inventoried and restocked supplies to proper levels Ensured prompt response to request for service and follows up if problems were identified
Client Service Representative
Bank of America
04.2017 - 01.2018
- Collaborated with and provided dedicated operational and sales support to multiple Financial Advisors Developed customer plans in a fast-paced community bank Provided strong communication, time management and organizational skills Maintained extensive client service & technical skills (MS Word, Excel, etc.)
Team Lead
Moe’s Southwest Grill
01.2016 - 01.2017
- Developed and lead the restaurant team with integrity and respect Accountable for sales growth Maintained high standards of cleanliness Maintained high standards of service and quality
Hostess
M Kitchen
01.2015 - 07.2016
- Handled money accurately and operated point-of-sale system Maintained positive attitude while under pressure Maintained high standards of service and quality and multi-tasked efficiently in a fast-paced environment
Education
GED -
Irmo High School
Columbia, SC 06.2016 - 06.2016
Skills
Good Telephone Etiquette
Analytical and Critical Thinking
Teamwork and Collaboration
Planning and Coordination
Dependable and Responsible
Active Listening
Self-Motivated
Clerical Support
Account acquisition
Adept multi-tasker
Customer Relationship Management
Superior organizational skills
Database Management
Relationship building and management
Goals and performance
Complaint resolution
Technical Support
Account management
Retail store support
Key holder experience
Order fulfillment
Stocking and replenishing
Multi-line phone talent
Warehousing functions
Creative problem solving
POS systems expert
Professional telephone demeanor
Route dispatch
Staff education and training
Money handling abilities
Timeline
Inside Sales Representative
Palmetto Propane Fuels And Ice
05.2021 - Current
Accounting Lead
Kroger
11.2019 - 03.2021
Customer Service Representative
Aiken Regional
03.2018 - 11.2019
Client Service Representative
Bank of America
04.2017 - 01.2018
GED -
Irmo High School
06.2016 - 06.2016
Kennel Assistant
Wescott Acres
01.2016
Team Lead
Moe’s Southwest Grill
01.2016 - 01.2017
Hostess
M Kitchen
01.2015 - 07.2016