Abigail Rosado

• Greeted guests warmly and escorted them to their tables.
• Collaborated with servers to ensure smooth dining experiences.
• Monitored wait times and communicated updates to guests effectively.
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
• Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.

• Greeted and welcomed guests upon arrival to ensure a positive first impression.
• Managed reservations and seating arrangements to optimize dining flow.
• Trained new host staff on procedures and customer service best practices.
• Processed payments and maintained accurate financial records at the front desk.

Experience in front- desk hospitality operations, including guest check-ins, managing reservations, handling payments and responding to inquiries.

Managed multi-line phone system, directing calls to appropriate departments.

Processed incoming and outgoing mail, ensuring timely delivery of correspondence.