Abigail Rothharpt
Pittsburgh,PA
Summary
Friendly professional with strong understanding of hospitality and food and beverage industries. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Overview
2
2
years of professional experience
Work History
Food Server
Island Pizza
Birdsboro, PA
04.2024 - Current
- Greeted guests in a friendly and welcoming manner.
- Informed customers of daily specials and menu changes.
- Took orders from customers accurately and delivered to kitchen staff promptly.
- Brought food and beverages to the table in a timely manner.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Checked on customers during their meal to ensure they were satisfied with their dining experience.
- Ensured that all restaurant safety guidelines were followed at all times.
- Followed proper cash handling procedures when accepting payments from customers.
- Assisted other team members with side work tasks such as restocking condiments and refilling water glasses.
- Communicated effectively with kitchen staff regarding order details, special requests, allergies.
- Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
Giant Direct Shopper
Giant Food Stores
Reading, PA
08.2022 - 04.2024
- Provided excellent customer service by greeting customers warmly and responding to inquiries quickly.
- Utilized problem solving skills to resolve customer complaints professionally.
- Assisted colleagues in completing assigned tasks in a timely manner.
- Fulfilled grocery orders efficiently and accurately.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
Physical Therapy Intern
Wyomissing Physical Therapy
Wyomissing, PA
08.2023 - 02.2024
- Assisted physical therapists with patient treatments by setting up equipment, preparing patients for treatment, and providing support throughout the session.
- Observed physical therapy assessments and treatments for various medical conditions.
- Performed therapeutic exercises with patients to improve strength, range of motion, balance, coordination, posture, and ambulation.
- Prepared treatment rooms before patient arrivals by cleaning surfaces, stocking supplies, and following all safety protocols.
Camp Counselor
Exeter Summer Camp
Reading, PA
06.2022 - 08.2022
- Facilitated group problem-solving discussions to build positive relationships among campers.
- Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
- Maintained accurate records including daily attendance logs, incident reports, and medical forms.
- Encouraged camper participation in recreational activities through enthusiastic leadership style.
- Established and built relationships with campers to ease fears in new environment.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
Education
Bachelor of Science - Rehabilitation Science
University of Pittsburgh
Pittsburgh, PA05-2028
High School Diploma -
Exeter Twp Senior High School
Reading, PA06-2024
Skills
- Safe Food Handling
- Check payment processing
- Relationship Building
- Cash Handling
- Organizational Skills
- Professional Demeanor
- Time Management
- Customer Service
- Positive Reinforcement
- Child Supervision
- Collaborative Teamwork
Affiliations
- Pittsburgh Dance Marathon
- Women in Health
- Pittsburgh Dance Ensemble
Accomplishments
- Frederick Honors College
Timeline
Food Server
Island Pizza
04.2024 - Current
Physical Therapy Intern
Wyomissing Physical Therapy
08.2023 - 02.2024
Giant Direct Shopper
Giant Food Stores
08.2022 - 04.2024
Camp Counselor
Exeter Summer Camp
06.2022 - 08.2022
Bachelor of Science - Rehabilitation Science
University of Pittsburgh
High School Diploma -
Exeter Twp Senior High School