Abigail Ruiz
Norcross,GA
Summary
Detail-oriented professional with strong problem-solving and time management skills. Proven ability to streamline processes and enhance customer service in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Return Processing Associate
Accent Decor Inc
Norcross, GA
11.2020 - Current
- Collaborated with cross-functional teams to enhance customer service related to returns.
- Streamlined return inspection processes, increasing efficiency and turnaround time for merchandise restocking.
- Processed high volumes of returns during peak seasons, ensuring all items were assessed accurately and promptly handled according to company guidelines.
- Demonstrated flexibility in adapting to evolving business needs, taking on additional responsibilities when required to support overall team success.
- Collaborated with team members to ensure smooth workflow and consistent adherence to return policies.
- Provided detailed feedback on common issues found in returned products, aiding quality assurance teams in identifying needed improvements.
Warehouse Packer
Alphabroder
Duluth, GA
06.2018 - 06.2020
- Conducted quality checks on packaged goods to maintain high standards of accuracy.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Operated tape machines, scales and label printers to package items correctly.
- Increased order accuracy by meticulously following picking lists and double-checking packed items.
Cashier
Kroger
Duluth, GA
06.2017 - 06.2018
- Processed customer transactions accurately and efficiently using POS systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout areas to enhance shopping experience.
- Collaborated with team members to ensure smooth operation during peak hours.
Education
High School Diploma -
Duluth High School
Duluth, GASkills
- Accuracy and precision
- Efficient data entry
- Warehouse experience
- Product inspection
- Customer RMA management
- Teamwork and collaboration
- Customer service
- Attention to detail
- Reliability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Return Processing Associate
Accent Decor Inc
11.2020 - Current
Warehouse Packer
Alphabroder
06.2018 - 06.2020
Cashier
Kroger
06.2017 - 06.2018
High School Diploma -
Duluth High School