Abigail Saddoris
Cedar Rapids,IA
Overview
5
5
years of professional experience
Work History
Late Night Room Service Specialist
Mercy Medical Center Cedar Rapids
Cedar Rapids, Iowa
02.2021 - Current
- Provided excellent customer service to guests and answered inquiries regarding services, products, and prices.
- Developed and maintained positive relationships with customers through courteous interactions and prompt resolution of issues.
- Assisted in resolving customer complaints by utilizing problem-solving skills.
- Promoted company services, products, and special offers to encourage sales growth.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Supervised and trained kitchen staff on proper preparation techniques.
- Checked quality of ingredients before use in order to ensure freshness.
- Monitored stock levels of food items and ordered more when necessary.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
- Organized storage areas for efficient usage of space.
- Resolved customer complaints regarding food quality or services provided.
Engagement Professional
Ruffalo Noel Levitz, LLC
Cedar Rapids, Iowa
08.2019 - 08.2020
- Maintained customer engagement databases, ensuring accuracy of data entry.
- Developed client-specific strategies to increase customer loyalty and satisfaction.
- Analyzed customer engagement data to identify areas of improvement within existing programs.
- Collaborated with internal teams to ensure successful implementation of initiatives designed to improve customer experience.
Education
High School Diploma -
Goerge Washington HS
Cedar Rapids, IA05-2021
Skills
- Cross-functional coordination
- Complaint resolution
- Follow-up skills
- Problem resolution
- Creative problem solving
- Research
- Customer relations
- Inbound and outbound calling
- Relationship building
- Team development
- Call center experience
- Computer proficiency
Timeline
Late Night Room Service Specialist
Mercy Medical Center Cedar Rapids
02.2021 - Current
Engagement Professional
Ruffalo Noel Levitz, LLC
08.2019 - 08.2020
High School Diploma -
Goerge Washington HS