Abigail Samples
Wilmington,Delaware
Summary
Dynamic and detail-oriented individual with over 10 years of experience in exceptional leadership, communication, customer service, and project management. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Online Boutique Owner
November Moon LLC
01.2024 - Current
- Created a retail business for women's fashion and accessories that includes size-inclusive items while working a full-time job.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
North America Customer Service Manager
The LYCRA Company
12.2016 - Current
- Establishd and maintained customer service metrics to monitor customer service performance by analyzing data in SAP and spreadsheets
- Managed 3 projects (and counting) valued at $500k to $1Mil, oversaw dynamic project teams comprised of IT, Supply Chain, Logistics and Operations, and ensured on-time and on-budget completion
- Identified process improvement opportunities to enhance operational effectiveness and improve team productivity, resulting in 75% reduction in North America customer service labor costs
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Front Desk Assistant Manager
Parlour & Juke
02.2016 - 08.2016
- Managed daily operations of a busy hair salon, overseeing all customer service, reception, and appointment scheduling duties
- Monitored and maintained salon inventory and supplies, ensuring an adequate supply for daily operations
- Answered customer telephone calls promptly and appropriately handled needs.
- Reconciled end of day sales and cash balances, accurately documenting all transactions
Retail Sales Associate
Anthropologie
08.2015 - 03.2016
- Answered questions about store policies and addressed customer concerns.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Front of House Manager
The Sutler Saloon
08.2014 - 07.2015
- Supervised staff of up to 25 employees while maintaining customer service standards
- Monitored inventory levels and purchased supplies and equipment as needed
- Performed cash handling activities and secured nightly bank deposits.
- Planned, organized, and executed special events such as album release parties, weddings, rehearsal dinners, etc.
Education
Masters of Business Administration - Business Technology Management
Wilmington University
Wilmington, DE05-2021
Bachelor of Science - Marketing
University of Delaware
Newark, DE05-2014
Skills
- Business management and development
- Team building
- Employee development
- Entrepreneurial leadership
- Vendor relations
- Small business operations
- SAP proficiency
- Team leadership
- Written and oral communication
- Idea generation
- Excel spreadsheets
Websites
Certification
- Boutique Owner - International Association of Professions (IAP) Career College Certification Course - Jan 2024
- Develop Your Leadership Potential - Dale Carnegie Certification Courses - November 2024
Timeline
Online Boutique Owner
November Moon LLC
01.2024 - Current
North America Customer Service Manager
The LYCRA Company
12.2016 - Current
Front Desk Assistant Manager
Parlour & Juke
02.2016 - 08.2016
Retail Sales Associate
Anthropologie
08.2015 - 03.2016
Front of House Manager
The Sutler Saloon
08.2014 - 07.2015
Masters of Business Administration - Business Technology Management
Wilmington University
Bachelor of Science - Marketing
University of Delaware
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