Abigail Sanchez
Covina,CA
Summary
Dynamic Energy Advisor at Southern California Edison with a proven track record in utility bill analysis and client relationship building. Successfully promoted energy-saving practices, enhancing customer satisfaction and comfort. Recognized for delivering impactful presentations and maintaining meticulous project records, showcasing strong communication and organizational skills.
Overview
9
9
years of professional experience
Work History
Energy Advisor
Southern California Edison
Baldwin Park, CA
05.2024 - 07.2024
- Established strong relationships with local contractors to ensure high-quality workmanship on recommended upgrades.
- Conducted in-depth analyses of utility bills, identifying trends and opportunities for cost reduction.
- Evaluated insulation levels in homes, making recommendations for appropriate upgrades that led to increased comfort and reduced heating costs.
- Promoted the adoption of Energy Star-rated appliances by educating customers on their long-term benefits.
- Delivered informative presentations at community events to raise awareness about the benefits of energy conservation.
- Maintained detailed records of all completed projects, streamlining reporting processes.
- Assisted clients in reducing energy consumption through the implementation of energy-saving practices.
- Saved 10 clients $10 on their monthly bill by implementing energy-efficient solutions to costly problems.
Bilingual CSR
Wells Fargo Bank, N.A.
El Monte, CA
02.2023 - 01.2024
- Contributed to a positive work environment with strong collaboration between team members in a bilingual call center setting.
- Participated in ongoing training sessions to stay current on industry trends and developments, ensuring optimal performance as a Bilingual CSR.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs with clients who spoke either English or Spanish fluently.
- Increased customer retention with empathetic listening and tailored problem-solving strategies in both languages.
- Investigated and resolved customer inquiries and complaints quickly.
Photo Assistant
School Portraits By Adams Photography
Chino, CA
08.2021 - 12.2021
- Enhanced photo quality by adjusting lighting and camera settings for optimal results.
- Expanded clients'' creative options by suggesting alternative angles or compositions during shoots based on their objectives.
- Promoted client loyalty through consistent delivery of high-quality work within deadline constraints.
- Improved client satisfaction by promptly addressing concerns and providing professional assistance throughout the shoot.
- Digitally edited photos to enhance appearance.
- Edited, toned, captioned, and uploaded photographs for publication.
- Planned and prepared for on-location and studio shoots.
- Photographed high-quality images for various print and digital projects.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Selected and set up appropriate props, backdrops, and lighting.
- Increased efficiency by organizing equipment and maintaining a clean workspace during shoots.
- Facilitated seamless transitions between shoot locations by coordinating logistics with crew members and clients.
- Took photos from different angles and perspectives to capture perfect images.
- Elevated final product quality through meticulous attention to detail during editing processes, ensuring consistency across all images.
Team Member
Target Corporation
West Covina, CA
12.2015 - 03.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Provided comprehensive training to new team members, ensuring they were equipped to offer top-notch customer support from day one.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Increased sales of promotional items by informing customers about current offers.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Set up new sales displays each week with fresh merchandise.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
A.A - Data Analysis
Coursera
Mountain View, CA06-2026
High School Diploma -
Northview High School
Covina, CA06-2013
Skills
- Public speaking
- Technical report writing
- Utility bill analysis
- Client relationship building
- Financial literacy
- Banking software expertise
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Customer service excellence
- Team collaboration
- Adaptability and flexibility
- Decision-making
- Compliance, banking laws, and regulations
- Professional ethics
- Data entry
- Task prioritization
- Product knowledge
- Customer relationship management
- Analytical thinking
- Conflict resolution
- Risk assessment
- Identity verification
- Portfolio management
- Customer service-focused
- Organizational skills
- Active listening
- Verbal and written communication
- Customer relations
- Relationship building
- Microsoft office
- Team building
- Complaint handling
- Document analysis
- Document review
- Complex Problem-solving
- Regulatory disclosure preparation
- Regulatory compliance awareness
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Energy Advisor
Southern California Edison
05.2024 - 07.2024
Bilingual CSR
Wells Fargo Bank, N.A.
02.2023 - 01.2024
Photo Assistant
School Portraits By Adams Photography
08.2021 - 12.2021
Team Member
Target Corporation
12.2015 - 03.2021
A.A - Data Analysis
Coursera
High School Diploma -
Northview High School