Abigail Santana
Davenport,Florida
Summary
Hardworking, Driven, Dedicated individual Seeking remote work oppurtunities. I am Focused as well as determined to make an impression in the work place, I have all the ideal qualifications for a receptionist or office position, I have a bright positive attitude, excellent Phone and Email Mannerisms, and a warm personality impeccable for greeting people. Competent Eligibility Specialist with background in evaluating, determining, and documenting program eligibility. Strengths include comprehensive knowledge of local, state, and federal program regulations coupled with strong decision-making abilities. Previous roles have seen significant improvement in process efficiency due to expertise in electronic case management systems.
Overview
6
6
years of professional experience
Work History
Eligibility Specialist
Vaco Staffing
Orlando, Florida
12.2022 - 12.2023
- Assessed potential fraud cases by conducting investigations into suspicious activities.
- Provided guidance on how to apply for benefits and answered questions related to the process.
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
- Monitored client accounts for any changes that could impact eligibility requirements.
- Ensured compliance with all applicable laws and regulations governing benefit programs.
- Processed client applications in accordance with established guidelines.
- Researched case histories, court decisions, legal articles, statutes, codes, and other data pertinent to determination of eligibility.
- Communicated regularly with clients regarding their application status or changes in policies or procedures that may affect them.
- Collaborated with other departments within the organization to ensure accurate processing of applications.
- Prepared detailed reports outlining the reasons why an individual was denied benefits.
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Assisted clients with completing forms required for processing applications.
- Developed strategies to improve efficiency in the processing of applications and customer service delivery.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
Beauty Advisor
Ulta Beauty
06.2020 - 07.2021
- As a beauty advisor my job was to ensure guests were locating the products they were looking for in their correct shades, recommending our popular new items to all guests, ensuring the store was always clean and ready for everyone to enjoy their shopping experience, encouraging guests to sign up for rewards programs as well as credit cards, handling cash and card payments
- I was also responsible for any and all beauty related questions anybody might have.
Team Member
Chick fil a
06.2018 - 06.2020
- During my two years as an employee at Chick fil a I learned a lot of core values working for such an amazing company, I learned accountability, how to work as a team, how to handle Cash and card payments as well as how to properly address any and all guests
- My responsibilities as a chick fil a team member Included but we not limited to Running the drive thru, Recording orders and clearly repeating them back to ensure we got the correct items for our guests, practicing proper hand washing procedures especially during COVID 19, handling cash and card payments, Resolving any and all conflict our guests might encounter, refilling beverages, preparing and bagging orders, training new employees, as well as ensuring all guests have a phenomenal experience in our establishment.
Hostess
Cheddars scratch kitchen
08.2021
- As a hostess it is my job to greet guests and provide accurate wait times for our restaurant at the time, I ensure our menus were freshly wiped down every hour, I roll silverware, offer my recommendations, sit guests at their designated tables, introduce them to their server, as them if there is anything I can do for them at all and leave them with a smile to enjoy an amazing dining experience.
Education
Highschool diploma -
Ridge community high school
06.2020
Medical Coding Program - Medical
MedCerts Online
OnlineSkills
- Accountability
- Active Listening
- Adaptability
- Agility
- Analyzing
- Brainstorming
- Business Etiquette
- Collaboration
- Communication
- Compassion
- Confidence
- Conflict Resolution
- Contextualizing
- Creativity
- Critical Thinking
- Decision Making
- Dedication
- Delegation
- Diligence
- Emotional Intelligence
- Empathy
- Flexibility
- Goal-Setting
- Handling Pressure
- Influencing
- Innovating
- Insightfulness
- Interpreting
- Leadership
- Logic
- Mediation
- Motivation
- Negotiation
- Networking
- Open-Mindedness
- Organization
- Patience
- Persuasion
- Planning
- Prioritization
- Problem Solving
- Relationship Building
- Reliability
- Resource Management
- Responsibility
- Self-Confidence
- Strategical Thinking
- Strong Work Ethic
- Teamwork
- Time Management
Timeline
Eligibility Specialist
Vaco Staffing
12.2022 - 12.2023
Hostess
Cheddars scratch kitchen
08.2021
Beauty Advisor
Ulta Beauty
06.2020 - 07.2021
Team Member
Chick fil a
06.2018 - 06.2020
Highschool diploma -
Ridge community high school
Medical Coding Program - Medical
MedCerts Online
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