Abigail Schmit
Indianapolis,IN
Summary
Self-driven and highly resourceful individual with extensive experience in fast-paced, customer service oriented environments. Seeking challenging role that leverages and enhances existing skillset while increasing customer satisfaction and driving business growth.
Overview
9
9
years of professional experience
Work History
Front of House Manager
Uptown Cafe
03.2022 - Current
- Oversaw daily operations, ensuring compliance with health standards and operational efficiency
- Mentored and developed team of 30+ staff, fostering a positive and collaborative, customer-focused culture
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes
- Developed relationships with regulars while noting preferences for continued guest loyalty and satisfaction
- Collaborated with FOH and BOH staff members to achieve six (6) "Best of" ratings in 2024's local restaurant survey
Event Coordinator
Uptown Cafe
10.2021 - 11.2022
- Managed event logistics, ensuring precision in scheduling, venue setup/tear-down, and compliance with individual client BEO specifications
- Implemented new event management software, leading to streamlined event efficiency and execution
- Analyzed guest and staff feedback identifying areas of improvement for future events
- Regularly evaluated guest fees to identify opportunities for sales growth while ensuring quality and guest satisfaction
Property Manager
Acadia Realty Trust
03.2019 - 08.2021
- Oversight of 1.5+ million SF of street and urban retail, suburban shopping centers, office, and residential properties located in Chicago, St. Louis, and Detroit
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any concerns
- Increased revenue by optimizing residential lease agreements, reducing vacancies by 20% between 2020 and 2021
- Streamlined service contracts to improve operational efficiency and reduce annual operational costs by 12%
- Successfully bid and executed multiple capital improvement projects to increase property value and tenant allure
- Implemented innovative strategies to boost property profitability through ancillary income
Assistant Property Manager
Acadia Realty
07.2018 - 04.2019
- Collaborated with senior management to formulate and implement annual operating budgets
- Sought out new leads for bids on service contract proposals, ensuring maintenance quality and competitive rates
- Conducted regular property assessments to identify growth and capital improvement areas
- Built positive tenant relationships through promptly addressing and resolving issues
Property Management Coordinator
Acadia Realty Trust
07.2016 - 07.2018
- Coordinated property operations for 3+ million SF portfolio
- Prepared service agreements and COIs, streamlining contract management
- Ensured timely payment of 300+ monthly invoices and utility bills
- Produced comprehensive monthly assessment reports
Men's Personal Clothing Stylist
Trunk Club
08.2015 - 03.2016
- Assisted clients in curating personal style based on body type, preferences, and budget limitations
- Made 200+ "cold" calls per week lending average 6% annual success rate of repeat clientele
- Implemented multiple marketing campaigns via email blasts and social media posts to drive sales during slower months
- Established trust and strengthened client relationships through honest feedback, advice and on-call availability
Education
Bachelor's of Science in Tourism, Hospitality and Event Management -
Indiana University Bloomington
Bloomington, IN03.2015
Skills
- Customer Service
- Customer Relations and Retention
- Conflict Resolution and Problem-Solving
- Critical Thinking
- Organization
- Proficient in G Suite
Timeline
Front of House Manager
Uptown Cafe
03.2022 - Current
Event Coordinator
Uptown Cafe
10.2021 - 11.2022
Property Manager
Acadia Realty Trust
03.2019 - 08.2021
Assistant Property Manager
Acadia Realty
07.2018 - 04.2019
Property Management Coordinator
Acadia Realty Trust
07.2016 - 07.2018
Men's Personal Clothing Stylist
Trunk Club
08.2015 - 03.2016
Bachelor's of Science in Tourism, Hospitality and Event Management -
Indiana University Bloomington
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