Abigail Schulberg
Summary
Dynamic Complex Scheduler of MHealth Fairview with a robust background in scheduling and coordination, skilled in customer service and administrative support, optimizing workflows, and managing and presenting complex projects. Adept at care coordination for patients with cognitive, developmental, and behavioral and mental health concerns, with an additional specialty in children with rare or complex medical diagnoses, autism, and fetal alcohol syndrome. Leveraging strong attention to detail and creative problem-solving, service reliability and patient safety is enhanced through effective collaboration and adaptability to changing needs. Known for maintaining high standards, swift capacity to learn and apply new skills, and delivering consistent, impactful outcomes.
Overview
7
7
years of professional experience
Work History
Complex Scheduler
MHealth Fairview: Masonic Institute for the Developing Brain (MIDB)
02.2021 - Current
- Register, triage, and schedule new and medically complex pediatric patients for the appropriate service(s) using Epic EHR.
- Collaborate with providers and staff across multiple departments, locations, and outside organizations to ensure services are timed, coordinated, and sequenced appropriately.
- Create and follow standardized processes and workflows to ensure service reliability and patient safety.
- Create and maintain resource documents regarding clinic services and their criteria to be shared among clinic staff, other MHealth Fairview and University of Minnesota hospitals/clinics, and external health systems.
- Present the MIDB clinic and it's services to a wide variety of MHealth Fairview hospitals/clinics, as well as to external health systems' providers and care coordinators.
- Single point-of-contact for MIDB providers who request their patient be scheduled with an external health system via Care Connect.
Customer Service Representative
Addison Group
09.2020 - 02.2021
- Contracted Customer Service Representative located at North Memorial Hospital.
- Call center registration for COVID-19 testing sites using Epic EHR.
- Assisted in creating, implementing and maintaining front desk registration workflows for the opening of the COVID-19 vaccination clinic in January 2021.
- Assist customers with any questions or concerns they may have while giving accurate and up-to-date information pertaining to COVID-19.
Patient Support Specialist
Southdale ObGyn
01.2019 - 09.2020
- Call center responsibilities such as registration and scheduling functions using EHR (Greenway and Athena), including initial entry of demographic, insurance, referring physician, and exam information.
- Front desk responsibilities such as checking-in/out patients, collecting payments, and reviewing providers' notes for any additional patient instructions or needed labs.
- Initiate outreach to patients to schedule follow-up appointments or procedures and schedule as appropriate or as instructed by the provider.
Education
Candidate - Biology, Neuroscience, Psychology
University of Minnesota
Minneapolis, MNSkills
- Strong attention to detail
- Creative problem-solving
- Articulating complex and nuanced information to diverse audiences
- Teamwork and collaboration
Timeline
Complex Scheduler
MHealth Fairview: Masonic Institute for the Developing Brain (MIDB)
02.2021 - Current
Customer Service Representative
Addison Group
09.2020 - 02.2021
Patient Support Specialist
Southdale ObGyn
01.2019 - 09.2020
Candidate - Biology, Neuroscience, Psychology
University of Minnesota
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