Summary
Overview
Work History
Education
Skills
Awards/Certifications
References
Timeline
Generic

Abigail Shockley

Radford,VA

Summary

Results-driven professional with strong administrative and customer service skills. Proven ability to enhance customer loyalty through exceptional support. Highly organized in planning, problem-solving, and multitasking within fast-paced environments.

Overview

5
5
years of professional experience

Work History

Front Desk Associate

The Fitness Equation
07.2023 - Current
  • While home on school breaks: Answers the phone, responds to members’ questions and concerns, assists in purchasing passes and memberships, opens and closes the club, insures cleanliness and functions of club facilities.

Dog Walk/Pet Sitter

Self-Employed
06.2023 - Current
  • Walks dogs, visits and cares for dogs and cats, provides housesitting.

Mail Room Office Assistant

University of Central Florida
01.2023 - 05.2023
  • Worked with fellow students and supervisors to receive mail and packages, sort the mail, and assist students with pickups.

Customer Experience Manager

Michaels Stores
02.2022 - 08.2022
  • In addition to Cashier’s duties: training new employees, customer relations, front of house management, delegating tasks, and solving problems.

Cashier

Michaels Stores
08.2020 - 02.2022
  • Ringing up customers, assisting customers, preparing online orders, and putting away returned items.

Education

Bachelor of Fine Arts - Graphic Design; Minor in Marketing

Radford University
Radford, VA
05.2027

Summer Courses (2) - Marketing

Università Cattolica Del Sacro Cuore
Milano, Italy
07-2025

Associates of Fine Arts -

Northern Virginia Community College
Manassas, VA

Bachelor of Fine Arts - Emerging Media

University of Central Florida
Orlando, FL

Skills

  • Adobe Creative Cloud Suite
  • Customer Service
  • Drawing and Painting
  • Communication and Teamwork
  • Leadership and Management
  • Visual Communication

Awards/Certifications

  • Girl Scout Bronze, Silver, & Silver Trefoil Awards
  • Red Cross CPR/AED/First Aid Adults and Pediatric
  • Radford University Dean’s List for Fall 2024 & Spring 2025

References

  • Jacqueline Gray, Manager, The Fitness Equation, 703-214-9300, jgray@thefitnessequation.com
  • Kenneth Smith, Professor, Radford University, Ksmith507@radford.edu
  • Allison Turner, Former Student Instructor, UCF, 513-405-6809, allison.turner@Knights.ucf.edu

Timeline

Front Desk Associate

The Fitness Equation
07.2023 - Current

Dog Walk/Pet Sitter

Self-Employed
06.2023 - Current

Mail Room Office Assistant

University of Central Florida
01.2023 - 05.2023

Customer Experience Manager

Michaels Stores
02.2022 - 08.2022

Cashier

Michaels Stores
08.2020 - 02.2022

Bachelor of Fine Arts - Graphic Design; Minor in Marketing

Radford University

Summer Courses (2) - Marketing

Università Cattolica Del Sacro Cuore

Associates of Fine Arts -

Northern Virginia Community College

Bachelor of Fine Arts - Emerging Media

University of Central Florida

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