Abigail Shortridge
White Sulphur Springs,WV
Summary
Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over two years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Manager/ Head Barista
Manic Espresso
Covington, VA
10.2023 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Increased sales through effective upselling techniques and recommending appropriate menu items.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Streamlined operations by creating efficient work schedules for barista team members.
- Reduced waste by implementing proper inventory management procedures and ordering supplies as needed.
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Boosted employee morale with regular coaching sessions, constructive feedback, and open communication channels.
- Collaborated with management to develop new menu items based on customer preferences and current trends in the coffee industry.
- Ensured compliance with health code regulations by maintaining strict cleaning protocols within the caf.
- Contributed to a positive workplace culture by resolving conflicts between team members professionally and efficiently.
- Optimized workflow processes for increased productivity during peak hours, minimizing wait times for customers.
Barista
Manic Espresso
Lewisburg, WV
09.2021 - 10.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Food Runner
The Greenbrier Resort
White Sulphur Springs, WV
04.2021 - 07.2021
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
Salesperson
Sj Neathawk Lumber Company
Lewisburg, WV
04.2020 - 09.2020
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Expanded customer base through targeted prospecting and networking efforts.
- Implemented effective sales strategies to maximize revenue generation.
Education
High School Graduate -
Light House Christian Academy
Kingsport, TN06.2022
Skills
- Sanitation Guidelines
- Operational Procedures
- Employee Scheduling
- Store Opening and Closing
- Espresso Machine Operation
- Verbal and Written Communication
- Customer Service
- Staff Management
- Hiring Procedures
- Work Schedule Management
- Barista Training
- Counting Money
- Creative Solutions
- Time Management
- Attention to Detail
- Teamwork and Collaboration
- Basic Math
- Staff Training
Timeline
Manager/ Head Barista
Manic Espresso
10.2023 - Current
Barista
Manic Espresso
09.2021 - 10.2023
Food Runner
The Greenbrier Resort
04.2021 - 07.2021
Salesperson
Sj Neathawk Lumber Company
04.2020 - 09.2020
High School Graduate -
Light House Christian Academy