Abigail Siller
Staten Island,NY
Summary
Dedicated supervisor with a strong background in training and mentoring team members. Skilled in cash handling and inventory management, consistently driving operational efficiency and positive customer experiences through effective conflict resolution and continuous improvement initiatives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
1243 Woodrow Road
09.2025 - Current
- Supervised daily operations, ensuring adherence to quality and service standards.
- Managed inventory levels, coordinating restocking efforts to maintain product availability.
- Resolved customer complaints promptly, fostering a positive store environment.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Barista Trainer
Starbucks
1243 Woodrow Road
03.2024 - 09.2025
- Trained new baristas on beverage preparation and customer service standards
- Implemented quality control measures to ensure consistency in beverage presentation
- Mentored team members, fostering a collaborative environment that improved morale
- Conducted performance evaluations and provided constructive feedback for skill enhancement
Barista
Satrbucks
1243 Woodrow Road
10.2023 - 03.2024
- Prepared and served high-quality beverages in fast-paced environment.
- Maintained cleanliness and organization of workstations throughout shifts.
- Engaged with customers to provide excellent service and address inquiries.
- Collaborated with team members to ensure timely order fulfillment.
Event Hostess
LiGreci"s Staaten
697 Forest Avenue
02.2023 - 04.2024
- Managed check-in processes and maintained accurate guest lists.
- Provided exceptional customer service, addressing guest inquiries promptly.
- Provided support in setting up event spaces according to client requirements, demonstrating attention to detail and commitment to quality presentation.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Education
Business Management
College of Staten Island
Staten Island, NY05-2028
Skills
- Staff management
- Workplace safety
- Training and mentoring
- Cash handling
- Conflict resolution techniques
- Continuous improvement
- Team collaboration and leadership
Certification
NYC Department of Health Food Safety Certification
Timeline
Shift Supervisor
Starbucks
09.2025 - Current
Barista Trainer
Starbucks
03.2024 - 09.2025
Barista
Satrbucks
10.2023 - 03.2024
Event Hostess
LiGreci"s Staaten
02.2023 - 04.2024
Business Management
College of Staten Island