Abigail Sinard
Common House
Chattanooga,TN
6
years of professional experience
Dedicated to creating meaningful moments, with a proven ability to unite people through thoughtfully curated events and unforgettable experiences. A keen eye for detail and exceptional organizational skills ensure flawless execution and lasting impact. Committed to fostering meaningful connections and crafting memorable experiences that resonate with attendees long after the experience concludes.
Work History
Membership Experience Manager
2 Years 8 Months- Managed membership retention by tracking member engagement and identifying opportunities to strengthen connections, enhancing overall member loyalty.
- Exceeded quarterly Unique Member Engagement percentage, boosting engagement from 24% in Q4 2022 to 53% in Q1 2025, significantly improving member participation.
- Developed processes for onboarding, communication, and follow-up to strengthen member engagement and retention.
- Implemented feedback loops to capture member input and guide continuous experience improvements.
- Managed the membership cancellation and pause process with attention to detail.
Programming Manager
4 Years 1 Month- Directed programming calendar, aligning events with member interests and seasonal priorities.
- Increased monthly event revenue by 28% year-over-year through creative programming strategies and targeted initiatives.
- Consistently maintained monthly event expenses under budget by an average of 18%, without compromising event quality or member satisfaction.
- Managed event financials through detailed expense and revenue reports, enhancing profitability and budgeting accuracy.
- Presented Banquet Event Orders (BEOs), negotiated contracts and payments, maintained vendor relationships, and led internal meetings to ensure successful events.
- Collaborated cross-departmentally to ensure seamless execution and consistently deliver exceptional, hospitable service to all members.
Server & Bartender
10 Months- Coordinated service for weddings and large-scale events (up to 400 people), ensuring attention to detail and commitment to exceptional guest experiences.
- Delivered attentive tableside service while anticipating guest needs and maintaining club hospitality standards.
- Acquired extensive knowledge of food and beverage offerings to enhance member dining experience through effective communication.
Event Specialist Intern
4 Months- Facilitated promotional efforts, ticket sales, customer service, and artist relations for Riverbend Music and Arts Festival and Riverfront Nights to enhance attendee experience.
- Supervised festival operations, providing flexible support across box office, artist and vendor hospitality, and volunteer management.
- Coordinated with 30 food vendors on logistics, marketplace setup, and on-site conflict resolution with the Director of Hospitality to maintain seamless festival operations.
Shift Leader
10 Months- Managed front-of-house, back-of-house, bar, event, and barista operations to ensure smooth, efficient service in fast-paced environments.
- Increased staff productivity by 20%, leading to higher profitability and improved tip percentages.
- Trained team members on POS procedures, hospitality standards, and opening and closing duties.
Education
Bachelor of Science - Marketing
- 3.7 GPA
- Summa Cum Laude graduate distinction
- Dean’s List Recipient: 7 consecutive semesters
- Tennessee Hope Scholarship: 7 consecutive semesters
- Gary W. Rollins College of Business Differential Tuition Scholarship: 3x recipient
- Academic Achievement Scholarship: 1 out of 10 chosen
- Extracurricular Activities: Young Life and the House
- American Marketing Association Club Member
- Elevating Life Through Fashion Club Member
Skills
Event leadership
Conflict resolution
Membership analytics
Relationship building
Cross-functional teamwork and collaboration
Member engagement strategy
Well organized
Innovation and creativity
Empathy
Proficient in software such as: TripleSeat
Hubspot
Peoplevine
Prism
Loyalist
Notion
and Microsoft and Google workspaces
Thank you
References Available Upon Request
Timeline
Membership Experience Manager
The Landing Social House
03.2024 - CurrentRead More
Programming Manager
Common House
10.2022 - CurrentRead More
Event Specialist Intern
Friends of the Festival
04.2022 - 08.2022Read More
Server & Bartender
Common House
12.2021 - 10.2022Read More
Shift Leader
Frothy Monkey
02.2021 - 12.2021Read More
University of Tennessee Chattanooga
Bachelor of Science from Marketing
Read More