Abigail Spann
Sherwood,AR
Summary
Experienced senior operations specialist with over 6 years in management operations and team leadership. Skilled in developing PowerPoint presentations and training videos. Overseeing store operations to drive profitability. Dedicated to optimizing store performance through effective leadership and strategic decision-making.
Overview
11
11
years of professional experience
Work History
Senior Operations Specialist
Great Clips Inc.
07.2024 - Current
- Led creation and distribution of training materials such as PowerPoint presentations, visual guides, and recorded videos.
- Managed onboarding process for new employees, guaranteeing completion of structured training programs.
- Coordinated with leadership to facilitate smooth implementation of training programs across 4,200 salons.
Operations Specialist
Great Clips Inc.
12.2020 - Current
- Identified operational performance opportunities with managers to resolve concerns.
- Completed various reports and analyzed each to decide where improvements could be made.
- Ensure facilities were within standards in 80+ salons.
- Built relationships with salon managers, GM's and franchisees.
- Oversaw implementation of procedures, goals and objectives within operations.
- Oversee building improvements to update facilities and meet company requirements.
Store Manager
Sport Clips
10.2014 - 12.2020
- Created work schedules according to client volume and number of employees.
- Rotated merchandise to feature new products and promotions.
- Engaged and interacted with customers to create positive haircut experience.
- Trained several stylist, promoting the culture of Sport Clips and the importance of productivity and performance.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Coached stylist on product knowledge by using Sport Clips University, an online training tool.
- Managed, hired and developed top stylist to increase sales year of year.
Education
Bachelor’s - Operations Management
Southern New Hampshire University
Hooksett, NHSome College (No Degree) - Marketing And Advertising
Southwestern Illinois College
Belleville, ILSome College (No Degree) - Marketing And Advertising
Lindenwood University
Saint Charles, MOSkills
- Experience in leadership
- Staff development
- Key accounts and territory management
- Brand management
- Outstanding communication skills
- Operational budgeting
- Employee training
- Team-oriented
- Staff training and development
- Recruiting and hiring
- Schedule management
- PowerPoint & Presentation Design
- Video Training & Voiceover Recording
Timeline
Senior Operations Specialist
Great Clips Inc.
07.2024 - Current
Operations Specialist
Great Clips Inc.
12.2020 - Current
Store Manager
Sport Clips
10.2014 - 12.2020
Some College (No Degree) - Marketing And Advertising
Lindenwood University
Bachelor’s - Operations Management
Southern New Hampshire University
Some College (No Degree) - Marketing And Advertising
Southwestern Illinois College
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