Abigail Spriggs
Deland ,FL
Summary
Dynamic Shift Manager at Jeremiah’s Italian Ice with a strong focus on customer service and employee training. Proven ability to enhance operational efficiency and reduce waste through effective inventory management. Skilled in cash handling and decision-making, fostering positive customer relationships and ensuring compliance with health regulations.
Overview
5
5
years of professional experience
Work History
Shift Manager
Jeremiah’s Italian Ice
DeLand, FL
06.2023 - Current
- Supervised daily operations to ensure exceptional customer service and product quality.
- Trained and mentored new team members on operational procedures and safety standards.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Resolved customer complaints swiftly, fostering positive relationships and repeat business.
- Monitored compliance with health regulations, maintaining a clean and safe environment for staff and customers.
Hostess
Brian’s Barbecue
DeLand, FL
11.2022 - 03.2023
- Coordinated with kitchen and wait staff to streamline service flow.
- Handled guest inquiries and concerns, enhancing customer satisfaction.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Server
Buddha Bowls
DeLand, FL
03.2021 - 09.2022
- Provided exceptional customer service, ensuring timely and accurate order delivery.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Adhered to safety and sanitation standards to uphold health regulations consistently.
Education
Associate of Arts - General Studies
Daytona State College
Daytona Beach, FL08.2025
High School Diploma -
Deland High School
DeLand, FL08.2023
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Opening and closing procedures
- Punctual and reliable
Timeline
Shift Manager
Jeremiah’s Italian Ice
06.2023 - Current
Hostess
Brian’s Barbecue
11.2022 - 03.2023
Server
Buddha Bowls
03.2021 - 09.2022
Associate of Arts - General Studies
Daytona State College
High School Diploma -
Deland High School