Abigail Square
Antioch,TN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Store Manager
Salon Centric
03.2022 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set direction and communicate company vision to team
- Meet and exceed daily/monthly sales goals
- Report monthly business review to District Manager
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Responsible for hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Store Manager
CosmoProf Beauty Supply
02.2022 - 02.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Lead Guest Coordinator
Artistry SpaSalon & Aesthetic Center
04.2018 - 01.2019
- Scheduling reservations within each department of salon
- Training new Guest Coordinator's on salon policies, customer service etiquette, and knowledge of salon software
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Special Event Coordinator
H&M Limousine Service
02.2014 - 01.2017
- Coordinate transportation details of events such as corporate holiday parties, weddings, prom, and milestone family events
- Provide solutions to fill time gaps in chartered trips, specifically weddings
- Provide recommendations for “must see” places for customers unfamiliar with the Chicagoland area
Lead Reservationist
H&M Limousine Service
02.2006 - 01.2017
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Respond to customer concerns, provide appropriate solutions and alternatives within the time limits; followup to ensure resolution
- Keep record of customer interactions, process customer accounts and file documents
Hair Stylist
Ulta Beauty
08.2010 - 02.2014
- Recruit, maintain, and service new guests
- Utilize product prescription sheets to prescribe professional salon products to all salon guests
- Meet or exceed all individual sales and productivity goals
- Ability to work independently and as part of a team
- Ability to build and maintain strong customer relationships
Education
License & Certifications: Cosmetology License -
Douglas J Aveda Institute Chicago
Chicago, IL01.2010
High School Diploma -
St. Charles North High School
Saint Charles, IL05.2008
Skills
- Manage Operations
- Retail Merchandise Quality Standards
- Culture Development
- Mentoring
- Customer Relations
- Payroll Administration and Timekeeping
- Leadership Development
- Product and Service Sales
- Customer Service
- Merchandising
- Multitasking and Organization
Timeline
Store Manager
Salon Centric
03.2022 - Current
Store Manager
CosmoProf Beauty Supply
02.2022 - 02.2023
Lead Guest Coordinator
Artistry SpaSalon & Aesthetic Center
04.2018 - 01.2019
Special Event Coordinator
H&M Limousine Service
02.2014 - 01.2017
Hair Stylist
Ulta Beauty
08.2010 - 02.2014
Lead Reservationist
H&M Limousine Service
02.2006 - 01.2017
License & Certifications: Cosmetology License -
Douglas J Aveda Institute Chicago
High School Diploma -
St. Charles North High School