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Abigail Steffen
Chehalis,WA
Summary
Reliable professional with a strong background in customer service and employee management. Skilled in resolving customer complaints and enhancing service efficiency, contributing to improved customer relationships and team performance. Committed to driving departmental success through strategic workforce planning.
Overview
3
3
years of professional experience
Work History
Department Manager
McDonald's
Napavine, Washington
12.2022 - Current
- Trained and mentored team members on service protocols and food safety standards.
- Coordinated staff scheduling to ensure optimal coverage during peak hours, enhancing service efficiency.
- Conducted performance evaluations to support team development and accountability.
- Performed opening and closing duties as part of management team and handled cash management.
- Executed merchandising and promotional plans that contributed to achieving department sales goals.
- Conducted regular performance reviews to monitor progress of individual employees.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Identified training needs among staff members and organized relevant workshops accordingly.
- Resolved customer complaints promptly and professionally, fostering strong relationships with clients.
Education
Associate of Arts -
Centralia Community College
Centralia, WA03-2026
High School Diploma -
WF West High School
Chehalis, WA06-2023
Skills
- Employee training
- Customer service
- Team building
- Staff scheduling
- Lean management
- Employee management
- Customer engagement
- Strategies and goals
- Motivational leadership
- Workforce planning
- Task delegation
- Relationship building and management
- Decision-making
- Strategic planning
- POS software
- Time management
- Policy development
- Scheduling
- Department leadership
- Effective communication
- Document management
- Customer satisfaction
- Cash handling
- Verbal and writing communication
Timeline
Department Manager
McDonald's
12.2022 - Current
Associate of Arts -
Centralia Community College
High School Diploma -
WF West High School