Coco Winfield
Odessa
Summary
Dynamic Department Manager with a proven track record at United Market Street, excelling in budget management and performance evaluation. Skilled in visual merchandising and employee training, I drive sales growth while fostering a collaborative team environment. Committed to enhancing customer satisfaction and operational efficiency through strategic initiatives and effective communication.Over 25 years of customer service and management experience.Graduated from an 8 month store leadership development program.
Overview
14
14
years of professional experience
Work History
Department Manager
United Market Street
Odessa
11.2014 - Current
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Managed daily operations, ensuring efficient workflow and productivity.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Oversaw merchandising and display efforts, enhancing product visibility and appeal.
- Delegated work to staff, setting priorities and goals.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Set and managed departmental budgets, controlling expenses to meet financial goals.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
Lead Cashier
Kent Kwik Convenience Stores
Odessa
07.2011 - 10.2014
- Identified opportunities for improving processes related to cash handling and customer service.
- Learned roles of other departments to provide coverage and keep store operational.
- Performed side duties such as cleaning or organizing shelves when time permitted.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Checked personal identifications during alcohol and tobacco sales.
- Organized backroom operations including receiving, storing, restocking merchandise.
- Greeted customers and provided excellent customer service.
- Conducted weekly inventory checks to ensure product availability for customers.
- Responsible for opening and closing registers accurately according to established procedures.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Addressed customer complaints promptly while remaining professional in challenging situations.
Education
High School Diploma -
Odessa High School
Odessa , TX05-2001
Some College (No Degree) -
Odessa College
Odessa, TXSkills
- Budget management
- Performance evaluation
- Sales forecasting
- Visual merchandising
- Customer service
- Employee training
- Inventory management
- Safety compliance
- Collaboration skills
- Employee scheduling
- Scheduling
- Training and mentoring
- Team building
- Vendor relationship management
- Verbal and written communication
- Employee management
- Order processing
- Relationship building and management
Timeline
Department Manager
United Market Street
11.2014 - Current
Lead Cashier
Kent Kwik Convenience Stores
07.2011 - 10.2014
High School Diploma -
Odessa High School
Some College (No Degree) -
Odessa College