Abigail Stevens
Rising Fawn,GA
Summary
Proven Team lead for Chanticleer inn bed and breakfast at Rock City Gardens Inc, adept in enhancing guest satisfaction and streamlining operations. Leveraged exceptional communication and computer skills to address concerns, coordinate events, and collaborate with teams, significantly improving guest experiences. Specializes in staff training and guest relations, ensuring top-notch service standards. Working at Grandview as an assistant to help make sure the weddings run smoothly while also working the wedding. Answering a few emails about questions for the venue and giving a tour around the property.
Overview
2
2
years of professional experience
Work History
Assistant Guest Service Manager
Rock City Gardens Inc
1300 Mocking Bird Lane Lookout Mountain Ga 37350
12.2022 - Current
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions
- Answering all of the emails
- Answering phone calls
- Handling any concerns or questions guest may have
- Collaborated with housekeeping and maintenance staff to ensure timely room preparation and issue resolution.
- Coordinated special events on-site, ensuring seamless execution while maintaining exceptional guest experiences.
Education
Highschool Diploma -
James Madison Highschool
Home Schooling 11.2022
Skills
- Exceptional communication
- Staff Training and Development
- Team Management
- Guest Relations
- Computer skills
Accomplishments
- I graduated from cosmetology school in May 2024
- I graduated high school a year and half early in 2022
Timeline
Assistant Guest Service Manager
Rock City Gardens Inc
12.2022 - Current
Highschool Diploma -
James Madison Highschool