Abigail Strode
Pekin,IL
Summary
Dynamic and reliable professional with a strong background in customer service at Lick Creek Golf Course. Proven ability to enhance guest experiences through effective problem-solving and salesmanship. Skilled in safe food handling and maintaining high standards of cleanliness, while fostering teamwork and adaptability in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Cart Attendee/Pro-Shop/Beverage Cart Attendant
Lick Creek Golf Course
04.2023 - Current
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Adapted quickly to changing weather conditions, ensuring beverage cart was appropriately stocked for day's needs.
- Leveraged knowledge of beverage menu to make recommendations tailored to customer preferences, enhancing their overall experience.
- Maintained cart and pro-shop cleanliness to keep the area safe and maintained
- Managed cash transactions accurately, maintaining accountability for sales revenue collected throughout each shift.
- Fostered team-oriented environment, assisting colleagues during peak times to ensure seamless service.
Junior Golf Coach Volunteer
Pekin Park District
06.2022 - 07.2025
- Offered constructive feedback to kids to help reach goals.
- Utilized various coaching models and techniques to maximize kids success.
- Assisted golf pro with any needs involving set-up and drills during camp.
Pekin High School Girl's Basketball Manager
Pekin Community High School
10.2023 - 02.2024
- Assisted in any needs by players and coaches in practice, games, and in between.
Pekin Country Club Snack Shack Employee
Pekin Country Club
05.2022 - 09.2023
- Worked flexible hours across night, weekend, and holiday shifts.
- Waited pool-side to Country Club members for service.
- Cooked and cleaned in the Snack Shack to maintain health codes and have service beyond standards.
Northwoods Church Christmas Program Volunteer
Northwoods Community Church
11.2019 - 12.2022
- Improved volunteer retention rates by fostering a supportive and inclusive environment.
- Provided support to program coordinators, ensuring smooth operations during events.
- Collaborated with other volunteers to create a welcoming atmosphere for program attendees.
- Assisted with special events and programs.
Dragon Day Leader
Pekin Community High School
07.2021 - 08.2022
- Volunteered for annual freshman orientation and helped incoming students start High School strong.
- Gave instructions and tips to use new technology and how to get around the school.
Education
Associate of Arts -
Carl Sandburg College
Galesburg, IL05-2026
High School Diploma -
Pekin Community High School
Pekin, IL05-2024
Associate of Arts -
Illinois Central College
East Peoria, IL01-2024
Skills
- Excellent customer service
- Proper lifting techniques
- Safe food handling
- Reliability and punctuality
- Salesmanship
- Leadership
- Customer service excellence
- Teamwork and collaboration
- Problem-solving abilities
- Time management
- Multitasking
- Adaptability and flexibility
Timeline
Pekin High School Girl's Basketball Manager
Pekin Community High School
10.2023 - 02.2024
Cart Attendee/Pro-Shop/Beverage Cart Attendant
Lick Creek Golf Course
04.2023 - Current
Junior Golf Coach Volunteer
Pekin Park District
06.2022 - 07.2025
Pekin Country Club Snack Shack Employee
Pekin Country Club
05.2022 - 09.2023
Dragon Day Leader
Pekin Community High School
07.2021 - 08.2022
Northwoods Church Christmas Program Volunteer
Northwoods Community Church
11.2019 - 12.2022
Associate of Arts -
Carl Sandburg College
High School Diploma -
Pekin Community High School
Associate of Arts -
Illinois Central College