Abigail Sullens
Capt. Jims
Nottingham,MD
4
years of professional experience
Proactive assistant manager with a proven track record in staff supervision and training. Skilled in task delegation and workload management, aiming to achieve a collaborative environment that welcomes efficiency and customer loyalty.
Work History
Assistant Manager/Cashier Team Lead
2 Years 4 Months- Supported store manager in daily operations and supervised staff to ensure smooth workflow.
- Trained new team members on store policies and procedures.
- Resolved customer concerns professionally.
- Opened and closed the store, including cash handling and security protocol.
- Supervised staff and provided them with guidance as needed.
Team Member
1 Year 4 Months- Encouraged customers to participate in special offers, contributing to increased sales and brand loyalty.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to task completion.
- Worked multiple stations.
- Resolved customer complaints in polite and professional manner.
Education
High School Diploma
- Magnet program: Environmental Science.
No Degree - Communications
- 1 year (10 classes) in communication.
- Dean's List 1st(Fall) and 2nd(Spring) semester 2024-2025
Skills
Customer support
Task delegation.
Workload management.
Time management
Problem-solving.
Customer service.
Timeline
Assistant Manager/Cashier Team Lead
Capt. Jims
04.2024 - CurrentRead More
Team Member
Ritas
05.2022 - 09.2023Read More
CCBC Essex
No Degree from Communications
Read More
Sparrows Point High School
High School Diploma
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