Abigail Summers
Orange Park,FL
Summary
Dynamic and results-oriented professional with a proven track record in retail, customer, and food service. Skilled at maintaining cleanliness and safety compliance, with exceptional organizational and communication abilities. Demonstrated success in improving operational efficiency and enhancing the dining experience for high customer satisfaction. Committed to mentoring team members and providing a positive and memorable experience for every customer. Safety-minded and caring individual with strong multitasking and time management skills. Possesses the personality, organizational skills, and attention to detail necessary for effective care of children of all ages.
Overview
9
9
years of professional experience
Work History
Host
IHOP
Fleming Island, FL
03.2025 - Current
- Handle high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answer customer questions about hours, seating, and menu information.
- Take reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Front of House/Host
The Bread and Board
Jacksonville, US
09.2022 - 02.2023
- Assisted customers by welcoming them upon arrival and directing them to their seating location.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Checked identification of patrons ordering alcoholic beverages when necessary.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
Retail Staff
Sweet Pete's Candy
Jacksonville, US
02.2018 - 05.2018
- Greeted customers and answered inquiries regarding merchandise.
- Maintained knowledge of current sales, promotions, and policies regarding payment, exchanges and returns.
- Operated cash register to process cash, credit card and check transactions accurately and efficiently.
- Stocked shelves with new merchandise as it arrived from the stockroom.
- Cleaned store area, including vacuuming carpets, dusting shelves and counters, restocking items and tidying up displays.
Shift Manager
Jimmy John's Sandwiches
Orange Park, US
05.2017 - 12.2017
- Delivered exceptional customer service consistently.
- Performed opening and closing duties such as counting money and taking it to the bank, organizing supplies.
- Delivered food orders to customers in a timely manner.
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
- Delegated tasks to multiple employees while maintaining efficient workplace.
Team Member
Tidal Wave Auto Spa
Orange Park, US
06.2016 - 05.2017
- Welcomed customers and addressed service inquiries.
- Assisted customers with selection of car wash packages and add-on services.
- Inspected vehicles for damage prior to washing.
- Maintained a clean, organized, and safe work environment.
- Organized supplies needed for each job including soap, water hoses, brushes, rags.
- Responded promptly to customer inquiries or complaints in a professional manner.
Education
High School Diploma - General Studies
Adult Community Education
Orange Park, FL11.2013
Skills
- Shift Management experience
- Retail Sales
- Customer service
- Merchandising
- Cleaning & organization proficiency
- Time management
- Communication skills
- Food Running
- Complaint Handling
- Cleaning and sanitation
- Safety Compliance
- Training and mentoring
- Opening and closing procedures
- Accurate money handling
- Household Management
- Nutrition knowledge & Allergy awareness
- Cooking and food preparation
- Friendly, Positive Attitude
- Attention to Detail
- Time Management
- Multitasking
- Energetic and Enthusiastic
- Special needs experience
- First Aid
Timeline
Host
IHOP
03.2025 - Current
Front of House/Host
The Bread and Board
09.2022 - 02.2023
Retail Staff
Sweet Pete's Candy
02.2018 - 05.2018
Shift Manager
Jimmy John's Sandwiches
05.2017 - 12.2017
Team Member
Tidal Wave Auto Spa
06.2016 - 05.2017
High School Diploma - General Studies
Adult Community Education