Abigail Taylor
Summary
As a mother and nursing student, I come equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. I am poised to contribute to team success, achieve positive results, and ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
01.2025 - Current
- Supervised team members to ensure adherence to safety protocols and operational procedures.
- Coordinated partners on shift to optimize workflow and resource allocation.
- Assisted in training new employees on equipment usage and company policies.
- Monitored inventory levels and reported discrepancies to management for resolution.
- Implemented process improvements to enhance efficiency in daily operations.
- Conducted regular inspections of work areas to maintain cleanliness and organization.
- Provided feedback on staff performance to support professional development initiatives.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction with service quality.
- Completed store opening and closing procedures and balanced tills.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Monitored compliance with health and safety regulations during shifts.
- Implemented policies and standard operating procedures for continuous improvement.
- Troubleshot equipment to reduce service calls and downtime.
Barista
Starbucks
01.2021 - 01.2025
- Prepared and served a variety of coffee beverages following established recipes.
- Maintained cleanliness and organization of workstations, enhancing efficiency during peak hours.
- Assisted customers with menu selections, providing exceptional service to ensure satisfaction.
- Operated espresso machines and other equipment, adhering to safety protocols at all times.
- Handled cash transactions accurately, ensuring proper change and receipt issuance for customers.
- Collaborated with team members to streamline service processes during busy periods.
- Restocked supplies regularly, preventing shortages and maintaining seamless operations throughout shifts.
- Engaged in ongoing training to improve product knowledge and customer interaction skills.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Unemployed Full-time Student
Covid
09.2019 - 01.2021
- Conducted research to support academic projects and enhance understanding of subject matter.
- Collaborated with peers to develop presentations, fostering teamwork and communication skills.
- Analyzed data for assignments, ensuring accuracy and relevance to course objectives.
- Managed schedules effectively, balancing coursework with extracurricular activities.
- Participated in group discussions, contributing insights that enriched classroom learning experiences.
Shift Manager
Tropical Smoothie Cafe
05.2017 - 09.2019
- Supervised daily operations to ensure efficient workflow and adherence to safety standards.
- Trained and mentored team members on operational procedures and best practices.
- Implemented process improvements that enhanced productivity and reduced downtime.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Conducted regular safety audits to uphold compliance with health regulations and company policies.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
Non-Degree Seeking - Biochemistry With A Medicinal Aspect
Arizona State University
Tempe, AZBachelor of Science - Nursing
University of Oklahoma Health Sciences Center
Norman, OK05-2027
Associate of Science - Bachelorette-Track Nursing
Rose State College
Midwest City, OK07-2020
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Effective problem resolution
- Meticulous attention to detail
- Reliable and accountable
- Effective multitasking
- Analytical reasoning
- Proficient in computer applications
- Strong organizational abilities
- Organization and time management
- CLIA & OSHA compliance
- Knowledgeable in HIPAA compliance
Certification
- Basic Life Support Certifies (CPR and AED) - American Heart Association
- ServSafe Food Safety Certification
- Alcohol Beverage Employee License - Oklahoma ABLE Commission
Timeline
Shift Supervisor
Starbucks
01.2025 - Current
Barista
Starbucks
01.2021 - 01.2025
Unemployed Full-time Student
Covid
09.2019 - 01.2021
Shift Manager
Tropical Smoothie Cafe
05.2017 - 09.2019
Non-Degree Seeking - Biochemistry With A Medicinal Aspect
Arizona State University
Bachelor of Science - Nursing
University of Oklahoma Health Sciences Center
Associate of Science - Bachelorette-Track Nursing
Rose State College