Abigail Bolling
Indian Trail,NC
Summary
Qualified with documented history of meeting goals. Known for strong relationship-building skills and commitment to maintaining professional relationships in the work environment. Has a history for getting the job done that is tasked. Willing to help others to make a successful team.
Overview
8
8
years of professional experience
Work History
Benefit Center Agent
Human Coalition
Charlotte , NC
01.2023 - Current
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Office Assistant
Queen City Mitsubishi
Charlotte , NC
06.2022 - 01.2023
- Retrieved requested files from archives or other offsite locations.
- Scanned documents into electronic database system for archiving purposes.
- Prepared labels for new files and folders as needed.
- Maintained records of filing activities, including document tracking and storage locations.
- Performed data entry tasks related to filing activities.
- Created new files when necessary following established protocols.
Office Assistant
Piedmont High School
Monroe, NC
01.2018 - 06.2019
- Answered phone calls and directed them to appropriate personnel.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Greeted visitors in a professional manner and provided assistance when necessary.
Education
Associate of Arts - Gender Studies
Central Piedmont Community College
Charlotte, NC12-2022
High School Diploma -
Piedmont High School
Monroe06-2019
Skills
- Customer service
- Record keeping
- Conflict resolution
- Data entry
- Time management
- Attention to detail
- Team collaboration
- Clear communication
Timeline
Benefit Center Agent
Human Coalition
01.2023 - Current
Office Assistant
Queen City Mitsubishi
06.2022 - 01.2023
Office Assistant
Piedmont High School
01.2018 - 06.2019
Associate of Arts - Gender Studies
Central Piedmont Community College
High School Diploma -
Piedmont High School