Open To Work
Abigail Thomas
Always Home Homecare
Quincy,IL
Work Preference
Desired Job Title
In Home Care GiverAssistant ManagerAssistant ManagerDietary AideWaitress Supervisor
Work Type
Full Time
Location Preference
Hybrid
Location:
Quincy, IL
Open to relocation:
No
Important To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match
10
years of professional experience
Dynamic Assistant Manager with a proven track record in service excellence, strategic team guidance, and operational efficiency. Skilled in financial monitoring and clear communication, committed to enhancing customer satisfaction and optimizing workflows.
Results-driven professional with extensive experience in managing daily operations and fostering strong client relationships. Expertise in analyzing workflows and implementing organizational strategies that elevate service delivery and enhance team performance.
Work History
In Home Care Giver
1 Month- Assisted clients in their homes by providing essential personal care and fostering meaningful companionship.
- Monitored and assisted clients with daily activities, ensuring a safe and comfortable environment.
- Assessed client requirements and crafted customized care plans to ensure optimal support.
- Evaluated client health conditions and documented alterations for healthcare professionals, enabling swift intervention strategies.
Assistant Manager
2 Years 10 Months- Directed daily workflows while enforcing safety regulations and quality benchmarks.
- Guided new team members through comprehensive training on service protocols and operational procedures to ensure operational efficiency.
- Analyzed and refined workflow processes to enhance overall service delivery effectiveness.
- Analyzed stock levels and coordinated inventory management efforts to effectively meet fluctuating customer demand.
- Collaborated in designing effective training materials to support staff development and streamline onboarding initiatives.
- Organized and led team meetings focused on analyzing performance metrics and identifying areas for strategic improvement.
- Coordinated discussions between management and staff to synchronize operational strategies with overarching company goals.
- Directed daily operational activities to maintain high performance quality and meet service benchmarks.
- Implemented and upheld standards for cleanliness and safety in store operations, enhancing overall customer experience.
- Facilitated a supportive workplace culture through the development of robust relationships with colleagues.
- Conducted thorough reviews of cash intake and deposit records, improving accuracy and decreasing discrepancies.
- Executed daily cash reconciliation tasks, focusing on maintaining financial accuracy and minimizing reporting errors.
- Implemented effective complaint resolution strategies to elevate overall customer satisfaction levels.
- Assessed customer requirements and maintained up-to-date knowledge of market preferences to improve service delivery.
- Performed systematic inventory counts to validate stock accuracy, rectify discrepancies, and project future inventory needs.
- Facilitated a collaborative environment by promoting teamwork and cooperation on various project initiatives.
- Streamlined workforce management by designing employee schedules and overseeing call-out occurrences to ensure adequate coverage.
- Outlined measurable targets and objectives, facilitating transparent communication and shared understanding within the team.
- Analyzed employee performance metrics and communicated targeted feedback to support skill improvement initiatives.
Assistant Manager
1 Year 9 Months- Directed daily workflows while enforcing safety regulations and upholding quality benchmarks.
- Guided new team members through comprehensive training on service protocols and operational procedures to ensure operational efficiency.
- Analyzed and refined workflow processes to enhance overall service delivery effectiveness.
- Analyzed stock levels and coordinated inventory management efforts to effectively meet fluctuating customer demand.
- Designed and produced training materials to support effective onboarding and continuous staff development initiatives.
- Directed daily operational activities to maintain optimal performance quality and fulfill service requirements.
- Conducted thorough reviews of cash intake and deposit records, improving accuracy and decreasing discrepancies in financial reporting.
- Fostered long-term client relationships by consistently exceeding service expectations.
- Monitored and adjusted inventory levels to maintain supply continuity and enhance cost efficiency.
- Analyzed inventory data through regular counts to identify discrepancies and project future inventory requirements.
Dietary Aide
2 Years 1 Month- Collaborated with healthcare teams to prepare and serve meals that meet dietary guidelines and align with individual patient preferences.
- Implemented organizational systems to enhance efficiency and cleanliness in kitchen and dining spaces.
- Engaged with nutritionists to ensure meal plans effectively accommodate diverse individual dietary preferences.
- Conducted regular inspections and assessments of food safety practices in accordance with established hygiene protocols.
- Managed cleaning processes for serving and eating utensils, ensuring all kitchen equipment met sanitation requirements.
- Managed meal distribution to residents, following prescribed schedules and dietary requirements to support nutritional needs.
- Conducted regular inspections and cleaning of kitchen areas, ensuring compliance with health and safety standards.
- Analyzed patient feedback on menu items to improve satisfaction levels and align with dietary guidelines.
- Streamlined post-meal processes by removing and relocating dishes, trays, and utensils from dining room to dishwashing area.
- Executed meal preparation for patients while strictly following food safety protocols.
Waitress Supervisor
3 Years 6 Months- Directed front-of-house team to maintain high standards of service and create a welcoming environment.
- Guided new waitstaff through best practices and menu details to ensure exceptional customer service and operational efficiency.
- Analyzed peak hour operations and coordinated staff schedules to ensure optimal workflow.
- Analyzed existing processes and introduced enhancements that significantly improved order accuracy and efficiency.
- Engaged with regular customers to strengthen loyalty and improve overall satisfaction.
- Investigated and resolved customer issues promptly, fostering positive relationships and encouraging retention.
- Analyzed inventory status and executed timely orders to avert shortages during busy operational hours.
- Coordinated food order logistics by closely tracking kitchen workflows and partnering with chefs to swiftly resolve any operational issues.
- Mediated employee disputes and encouraged transparent dialogue to foster a supportive team environment.
- Implemented and monitored cleanliness protocols and organizational practices to ensure a welcoming atmosphere for patrons.
- Coordinated staffing schedules to maintain optimal coverage during peak hours, directly contributing to elevated customer satisfaction levels.
- Oversaw onboarding and skill development of new waitstaff, maintaining superior service levels throughout operations.
Education
High School Diploma
Skills
Service excellence
Currency handling expertise
Strategic team guidance
Collaborative decision-making
Strategic issue analysis
Organizational time strategies
Client relationship building
Team morale enhancement
Workforce education
Proficient in delegating tasks
Employee supervision
Proficient in conflict management
Sales floor coordination
Employee shift coordination
Guideline adherence
Financial monitoring
Time management
Compliance with safety standards
Clear communication skills
Guidance and support
Inventory oversight
Timeline
In Home Care Giver
Always Home Homecare
05.2026 - CurrentRead More
Assistant Manager
Valvoline Instant Oil Change
08.2023 - 06.2026Read More
Assistant Manager
Subway Restaurants
10.2021 - 07.2023Read More
Dietary Aide
Saint Anthonys Hospital
01.2019 - 02.2021Read More
Waitress Supervisor
Little Anthony's Pizza
03.2016 - 09.2019Read More
South Lake South School
High School Diploma
Read More