ABIGAIL TREVIZO
Hoschton,GA
Overview
7
7
years of professional experience
Work History
Pet Caretaker
Rover
12.2021 - Current
- Accountable to care for pets and ensuring a safe environment
- Amplifying client satisfaction by offering personalized attention to each pet, ensuring their individual needs were met
- Stopping by for drop ins to walk, feed, and clean the pets and anything out of order in the house
- Administrate medication as needed, following owner's instructions and guidelines
Call Center Representative
Humana
01.2025 - 07.2025
- Resolved customer inquiries and issues using communication strategies
- Handled escalated calls professionally, productively resolving complex issues and ensuring client satisfaction at all times
- Reduced average call handling time, ensuring prompt service to customers while up holding quality interactions
Phonebanker
APIPA
09.2024 - 12.2024
- Maintaining high call quality standards with clear communication and active listening skills for caller's experiences
- Conducted calls to inform and gather information regarding political concerns
- Managed 60 daily high-volume calls, ensuring timely assistance to callers.
Technical Support Representative
Pearson
07.2023 - 04.2024
- Provided remote assistance to households, ensuring satisfactory resolution for log ins
- Developed comprehensive troubleshooting guides for their devices
- Managed high volume of inbound calls, effectively prioritizing the task for the caller
- Utilized computer programs and databases to create and maintain documentation of issues/records
Customer Service Representative
Winston Benefits
01.2023 - 06.2023
- Enhanced employee satisfaction by efficiently informing and managing benefits programs
- Resolved customer complaints with empathy resulting in increased loyalty
- Updated account information to maintain customer records
- Assisted customers in navigating company website and choosing benefits, improving overall user experience
Food Delivery
Doordash
11.2020 - 02.2023
- Deliver food orders to businesses and residential homes in a timely manner to ensure food quality is high
- Provided quality customer service through positive and professional interaction with customers in person or by phone
- Listened to, responded to and/or reported any customer service complaints
Phonebanker
New Nations Strategies
09.2022 - 11.2022
- Maintaining high call quality standards with clear communication and active listening skills for client experiences
- Conducted calls to inform and gather information regarding political concerns
- Accountable to listen and report concerns of people
Phonebanker and Canvasser
Poder Latin X
09.2020 - 03.2021
- Worked as a team member to register people to vote
- Increased voter registration rates by effectively communicating the importance of civic participation during door to door canvassing
- Answering and making phone calls to inform people and answer any questions or concerns
Student Hairdresser
Aveda
01.2019 - 08.2020
- Selling products and encouraging clients to buy products that best suites their interest
- 1-year experience working with clients and providing them the best experience
- Communicating and building relationships with clients
Education
High School Diploma -
Aveda Institute Cosmetology School
08.2020
Skills
- Active Listening
- Customer Satisfaction
- Multitasking
- Communication
- Flexibility
- Data Collection
- Technical Documentation
- Organization Skill
- Call Documentation
- Effective Learner
Timeline
Call Center Representative
Humana
01.2025 - 07.2025
Phonebanker
APIPA
09.2024 - 12.2024
Technical Support Representative
Pearson
07.2023 - 04.2024
Customer Service Representative
Winston Benefits
01.2023 - 06.2023
Phonebanker
New Nations Strategies
09.2022 - 11.2022
Pet Caretaker
Rover
12.2021 - Current
Food Delivery
Doordash
11.2020 - 02.2023
Phonebanker and Canvasser
Poder Latin X
09.2020 - 03.2021
Student Hairdresser
Aveda
01.2019 - 08.2020
High School Diploma -
Aveda Institute Cosmetology School