Abigail Trowbridge

Provided assistance for Bank of America credit card services via phone and online platforms.

• Contributed to a positive working environment through effective communication and teamwork practices.
• Demonstrated strong time management skills by prioritizing tasks efficiently during high-pressure situations.
• Maintained high standards of food quality and presentation through consistent adherence to recipes and plating guidelines.
• Reduced food waste by implementing proper storage techniques and inventory management systems.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Fostered a positive work environment, leading to increased employee morale and retention rates.
• Managed scheduling and staffing needs to maintain optimal coverage during all business hours, ensuring consistently high levels of customer support availability.
• Organized regular team meetings for effective communication of updates, changes, or pertinent information regarding departmental goals or initiatives.
• Ensured timely resolution of customer complaints, maintaining strong relationships with clients and fostering brand loyalty.

• Trained other employees in customer service, food safety, and performance requirements.
• Taught new team members correct procedures for all areas of operations.
• Studied crew members during work shift to provide feedback and guidance in improving performance.
• Set positive example for team members by providing high-quality, efficient service.
• Greeted customers with smile and provided friendly service to professionally handle every need.

• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
• Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
• Prepared meals efficiently under time constraints for timely service during peak hours.
• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
• Prepared food items in compliance with recipes and portioning control guidelines.