Abigail Vasquez Agudo
Atlanta,GA
Summary
Dedicated professional with over four years of customer service. Able to work independently with minimal supervision. Goal-oriented and determined to meet company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Member Advocate
Allied Benefit Systems Inc.
04.2023 - Current
- Fostered a sense of urgency and commitment to achieve goals resulting in the ability to influence the organization to meet and exceed customer expectations
- Responded to patient concerns and questions within a timely manner.
- Demonstrated strength and understanding of all workflows and business processes to execute the overall service strategy for BPO Clients.
Lead Admissions Specialist
Acorn Health
06.2021 - 01.2023
- Started off as an Admissions Specialist after four months promoted to a Lead Admissions Specialist due to being top producing specialist and making the most outbound calls.
- Working along the team we reviewed over 100 documents weekly making sure medical records met insurance requirements
- Boosted company's clientele by qualifying up to 45 families in one month.
- Analyzed daily reports submitted by the team and monitored KPI's
- Supported the Admissions Manager and Director by following up on clients complaints and escalating certain concerns.
Patient Health Advocate/Resolution Specialist
Change Healthcare
10.2019 - 05.2021
- Liaised with hospitals and boosted their revenue by assisting patients in obtaining Medicaid and Financial Assistance and getting hospitals paid out up to millions of dollars.
- Worked in a high volume call center and provided customer service to over 70 patients per day.
- After 3 months working as a Health Advocate I was promoted to a Resolution Specialist and followed up with patients to obtain needed documents.
- Followed HIPAA compliance and reviewed confidential documents once verified uploaded them in a CRM.
Spanish Interpreter
Cyracom International
08.2018 - 10.2019
- Provided cultural input to over 2,000 speakers and clients facilitating communication over the phone and virtually.
- Followed HIPAA compliance and maintained strict patient confidentiality.
- Commended by 50 clients for positive communication experience
Fine Dining Server
Tanzy/ IPic Theaters
10.2017 - 01.2019
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased restaurant sales by up-selling alcohol and wines. Sold 17 bottles of fine wine in one night resulting in me having the most sales that weekend
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
Tutor Mentor
T.E.C. Is For Girls
09.2017 - 02.2018
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Served on school committee for STEM curriculum development.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Server
AMC DINE-IN Esplanade 14
02.2015 - 08.2017
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Associate of Science - Respiratory Therapy
Georgia State University
Atlanta, GA01.2022
Skills
- Client Correspondence
- Customer Service
- Time management
- Bilingual
- Active Listening
- Advanced Excel, PowerPoint, Word, outlook, and teams functions
- Problem solving skills
- Detail Oriented
- Money management
- Active listening skills
- Interpersonal skills
- Case management
- Work Ethic
- Multi-tasking
- Written and verbal communication
- Collaboration talent
- Data entry
- Medical Records
- HIPAA compliant
- Benefits Verifications
Timeline
Member Advocate
Allied Benefit Systems Inc.
04.2023 - Current
Lead Admissions Specialist
Acorn Health
06.2021 - 01.2023
Patient Health Advocate/Resolution Specialist
Change Healthcare
10.2019 - 05.2021
Spanish Interpreter
Cyracom International
08.2018 - 10.2019
Fine Dining Server
Tanzy/ IPic Theaters
10.2017 - 01.2019
Tutor Mentor
T.E.C. Is For Girls
09.2017 - 02.2018
Server
AMC DINE-IN Esplanade 14
02.2015 - 08.2017
Associate of Science - Respiratory Therapy
Georgia State University
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