Abigail Villalobos
Carrollton,TX
Summary
Operations professional with experience supporting customers, building processes, managing projects, and implementing new technology in fast-moving environments. Known for taking ownership, solving problems, and finding practical ways to make processes work better for both customers and internal teams.
Overview
2
2
Languages
2027
2027
years of professional experience
Work History
Operations Analyst
Intras Cloud Services
Dallas, Texas
08.2025 - 06.2026
- Researched and implemented an AI sales platform handling -2,000 leads per day, becoming the primary internal resource for its training, performance, and day-to-day use.
- Used the AI platform to support outreach for company events, helping contribute to a 60% increase in attendance.
- Managed 10 projects simultaneously, collaborating with teams to clear roadblocks and escalate solutions to leadership.
- Coordinated 11-month office project, overseeing vendors, design, permitting, and project details with CEO.
- Coordinated 30 vendors across office operations and projects, managing sourcing, onboarding, and ongoing communication.
- Developed employee onboarding process from ground up, creating procedures and training resources for onboarding 5 new employees.
- Worked through complex operational and customer issues by mapping problems, researching solutions, and keeping the right teams connected.
Care Coordinator | Team Lead
Regency Care
Round Rock, Texas
09.2024 - 06.2025
- Led a team of 6 coordinators, providing day-to-day support, oversight, and accountability for client documentation and deadlines.
- Streamlined Medicaid Renewals process, enabling team to work three months ahead by implementing a shared deadline tracking system.
- Managed caseload of 45 clients, ensuring timely and accurate documentation to uphold benefits and ensure continuity of care.
- Promoted to Team Lead within six months after consistently meeting deadlines and maintaining accurate client records
Administrative Assistant
Abby's Rain Gutters
Dallas, Texas
2020 - 2022
- Managed day-to-day operations for residential contracting business, overseeing scheduling, payroll, supplier coordination, material orders, client communication, and general administration to ensure smooth workflow.
- Streamlined onboarding process for new clients and employees, maintaining organized schedules, records, and business information to facilitate efficient integration.
- Tracked receipts and expenses and prepared expense reports to maintain accurate financial records.
- Coordinated supplier orders, daily schedules, and company events to support operational needs and enhance team collaboration.
Education
Bachelor of Science - Psychology
The University of Texas At Austin
Austin, TXSkills
- Project Coordination
- Technology integration
- Process Improvement
- Customer Onboarding
- Customer Support
- Training
- Workflow Management
- Cross-Functional Collaboration
- Team Leadership
- Client Relations
Languages
English
Native/ Bilingual
Spanish
Full Professional
Tools
- Microsoft Excel
- Microsoft Office
- Zoho
- RingCentral
- QuickBooks
- Perplexity
- AI & Automation Tools
Timeline
Operations Analyst
Intras Cloud Services
08.2025 - 06.2026
Care Coordinator | Team Lead
Regency Care
09.2024 - 06.2025
Administrative Assistant
Abby's Rain Gutters
2020 - 2022
Bachelor of Science - Psychology
The University of Texas At Austin