Abigail Viverios
Sarasota
Summary
With 16 years of experience in the window and door industry, this dedicated and energetic Inside Sales Specialist possesses extensive knowledge of window and door products. Building sustainable relationships with customers is a forte, and the ability to produce results and thrive under pressure sets this candidate apart in the field.
Overview
20
20
years of professional experience
Work History
Primary Caregiver
NA
01.2022 - Current
- Maintained clean, safe, and well-organized environment.
- Assisted children ages 4 and 15 to support independence and well-being.
- Conflict resolution
- Scheduling
- Multi-tasking
Inside Sales Specialist
PGT Innovations
01.2014 - 01.2022
- Maintained professional relationships with distributors and sales representatives nationally
- Supported 15+ outside sales representatives and 3 sales managers
- Generated and maintained sales reports for hundreds of accounts
- Calculated cost analysis for large projects
- Assisted with high-level issues that escalated past the customer service team
- Coordinated and tested system price increases
- Processed credits and check requests for sales events, travel, etc
- Managed onboarding of all new sales representatives
- Coordinated all new account setup
- Worked proficiently with Word, Excel, PowerPoint, Outlook, and SalesForce
Group Leader in Insulated Glass and Vinyl Windows
PGT Innovations
01.2010 - 01.2014
- Managed day-to-day first shift operations for both manual and automated insulated glass production lines with 30+ employees and 3 team leaders
- Developed direct reports by providing challenging tasks, development feedback, rewards, and initiatives to improve and excel my direct reports' roles
- Attended and participated in daily production meetings
- Ensured glass was accurately manufactured and delivered to all departments
- Coordinated with production scheduling team to ensure production was at capacity and efficiently planned
- Educated and trained manufacturing team and team leaders to meet production goals, quality goals, and production efficiency
- Interviewed and hired new team members
Team Leader in EZE Breeze, Vinyl Window, and Vinyl Bending Departments
PGT Innovations
01.2006 - 01.2010
- Trained new team members
- Assisted on the production line
- Ensured team members had necessary tools, safety equipment and training
- Ensured production met quality and efficiency goals
- Attended and participated in meetings with glass and shipping departments to ensure deliveries were on-time and accurate
Assembler in Aluminum Sliding Glass Doors and Vinyl Windows
PGT Innovations
01.2005 - 01.2006
- Ran saws, welders, and cleaners
- Assembled sashes, frames, and door panels
- Cleaned finished products
- Packaged finished product for delivery
Education
Management Courses -
Youngstown State University
12.2000
High School diploma -
Girard High School
12.1997
Skills
- Microsoft Office: Word
- Microsoft Office: Excel
- Microsoft Office: PowerPoint
- Microsoft Office: Outlook
- SalesForce
- Inside Sales
- Office Administration
- Coordination with Outside Sales Team
- Customer relationship building
- Customer relationship management
Timeline
Primary Caregiver
NA
01.2022 - Current
Inside Sales Specialist
PGT Innovations
01.2014 - 01.2022
Group Leader in Insulated Glass and Vinyl Windows
PGT Innovations
01.2010 - 01.2014
Team Leader in EZE Breeze, Vinyl Window, and Vinyl Bending Departments
PGT Innovations
01.2006 - 01.2010
Assembler in Aluminum Sliding Glass Doors and Vinyl Windows
PGT Innovations
01.2005 - 01.2006
High School diploma -
Girard High School
Management Courses -
Youngstown State University