Abigail Wakefield
McKeesport,PA
Summary
Adept at enhancing customer satisfaction, my tenure at Target and previous experience at other retail companies showcased my ability to implement innovative strategies, boosting guest experience significantly. With a blend of exceptional communication and problem-solving skills, I consistently resolved issues, ensuring both company and customer contentment. My proactive approach and strong work ethic have been pivotal in fostering positive team dynamics and achieving notable results.
Overview
11
11
years of professional experience
Work History
Service and Engagement
Target
Monroeville, PA
01.2019 - Current
- Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
- Assisted guests with inquiries or concerns, resolving issues quickly to ensure satisfaction.
- Exhibited exceptional knowledge of products and services, addressing guest questions confidently and effectively.
- Addressed guest complaints professionally and empathetically, negotiating solutions that protected both company interests and guest satisfaction.
- Promoted positive relationships with fellow team members, contributing to a cohesive work environment.
Gas Station Attendant
Sam's Club
West Mifflin, PA
11.2018 - 05.2021
- Maintained clean and orderly work station.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Conducted regular inspections of fuel storage tanks, identifying potential hazards or leaks early on to prevent accidents or damage.
Retail Sales Associate
TJX Companies
Homestead, PA
09.2018 - 12.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Utilized upselling techniques to promote additional products and increase sales.
Guest Services Cashier
Sam’s Club
West Mifflin
10.2016 - 03.2018
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Upsold additional products and services to customers, increasing revenue.
- Provided accurate information on products, services, and promotions to increase sales opportunities.
- Stayed up-to-date on current promotions, special events, and new product offerings to inform guests accurately and enthusiastically.
- Enhanced customer satisfaction by providing efficient cash handling and prompt service.
Food Service Worker
Kennywood Park
West Mifflin
05.2013 - 09.2014
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
Education
Mckeesport Area Senior High School
Mc Keesport, PASkills
- Customer Service
- Problem-Solving
- Outstanding communication skills
- Friendly and Personable
- Strong Work Ethic
- Quick Learner
- Dependable and Hardworking
Timeline
Service and Engagement
Target
01.2019 - Current
Gas Station Attendant
Sam's Club
11.2018 - 05.2021
Retail Sales Associate
TJX Companies
09.2018 - 12.2018
Guest Services Cashier
Sam’s Club
10.2016 - 03.2018
Food Service Worker
Kennywood Park
05.2013 - 09.2014
Mckeesport Area Senior High School