Abigail Wallace
Monroeville,IN
Summary
Dynamic Assistant Store Manager at Taco Bell with a proven track record in enhancing customer satisfaction and engagement. Skilled in strategic planning and team leadership, I successfully implemented training programs that improved service quality and fostered a positive work culture, resulting in increased repeat business and a loyal customer base.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Taco Bell
Decatur, IN
08.2023 - Current
- Assisted in managing daily store operations and inventory control.
- Implemented training programs for new team members to enhance service quality.
- Coordinated employee schedules to ensure optimal staffing levels during peak hours.
- Monitored cash handling procedures to maintain financial accuracy and security.
- Developed strategies for improving customer satisfaction and engagement metrics.
- Analyzed sales data to identify trends and optimize product placement on the menu.
- Led team meetings to communicate goals, updates, and performance expectations effectively.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Waitress
Berne Dining Restaurant
Berne, IN
03.2016 - 12.2019
- Provided exceptional customer service by efficiently managing orders and addressing guest inquiries.
- Assisted in maintaining cleanliness and organization in dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely delivery of meals and accuracy of orders.
- Trained new team members on service protocols and restaurant policies to improve efficiency.
- Adapted quickly to changing priorities and high-pressure situations during peak hours.
- Implemented suggestions for menu improvements based on guest feedback, enhancing overall dining experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
High School Diploma -
South Adams High School
Berne, INServe Safe Certified
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Customer relations
- Time management
- Team building and leadership
- Attention to detail
- Goals and performance
- Strategic planning
Timeline
Assistant Store Manager
Taco Bell
08.2023 - Current
Waitress
Berne Dining Restaurant
03.2016 - 12.2019
High School Diploma -
South Adams High School