Abigail Waters
Waukon
Summary
Friendly Retail Relationship Banker with a proven track record at BMO Decorah, excelling in customer service and account management. Skilled in loan processing and fraud prevention, I effectively cross-sell products while providing financial education. Recognized for problem-solving abilities and fostering team collaboration to enhance customer satisfaction and drive business growth.
Overview
6
6
years of professional experience
Work History
Retail Relationship Banker
BMO Decorah
12.2023 - Current
- Serve as the primary contact for customers over the phone and in person, answering questions, helping customers resolve issues, run teller transactions and cross selling company products
- Assist customers in account management, opening products, account type changes, online banking set up, loan applications and fraud prevention
- Various office duties such as filing signature cards, maintaining customer records and booking appointments
- Work with businesses in the community to provide financial education to their employees
- Maintain updated knowledge of bank products, services, promotions, policies, procedures, regulations.
Associate Banker
BMO Decorah
07.2023 - 12.2023
- Provided friendly customer service in person and over the phone
- Take deposits, loan payments, cash checks, cashing saving bonds, performing withdrawals, cash advances and ordering checks
- Open and record night deposit bags and mail
- Assist customers entering safe deposit boxes
- Promote bank services and cross sell bank products including sending customer referrals to Bankers in branch
Canine neonate Specialist
Kimberlee’s Kennels
05.2019 - 07.2023
- Extensive health and breeding record keeping
- Performed natural and artificial breedings
- Performed ultrasounds and delivery of puppies
- Assisted with veterinary visits
- Administered medications and vaccines
- Responsible for the overall health and care of mothers and puppies in the neonate unit
- Trained new employees in procedures
Farrowing Technician
Weymiller Bottoms Inc.
05.2019 - 01.2021
- Summer internship
- Responsible for administering medications
- Assisted with breeding, births and health check up
- Performed tagging and moving of animals
- Assisted with record keeping and overall safe keeping
Education
Bachelor’s - Agribusiness Management
Cal State Poly Pomona
Pomona, CA01.2022
MBA - General Studies
Liberty University
Lynchburg, VASkills
- Customer service
- Account management
- Loan processing
- Cross selling
- Financial education
- Problem solving
- Time management
Timeline
Retail Relationship Banker
BMO Decorah
12.2023 - Current
Associate Banker
BMO Decorah
07.2023 - 12.2023
Canine neonate Specialist
Kimberlee’s Kennels
05.2019 - 07.2023
Farrowing Technician
Weymiller Bottoms Inc.
05.2019 - 01.2021
Bachelor’s - Agribusiness Management
Cal State Poly Pomona
MBA - General Studies
Liberty University
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