Summary
Work History
Education
Skills
Timeline
Generic

Shane Timmons

St Joseph,MO

Summary

Friendly Retail Banker adept at building and managing customer relationships to drive bank assets and new business. Strong consultative selling skills to understand client needs and recommend customized solutions. Excellent communication and interpersonal skills with customers, peers and management teams.

Work History

Retail Relationship Banker

BMO Bank
Olathe, KS
10/31/22 - Current
  • Proactively outreach with existing clients to provide needs based assessments to grow and identify immediate and future opportunities. Offers guidance for clients on products that fits their needs/goals. Organizes work information to ensure accuracy and completeness
  • Completed documentation for new accounts in alignment with bank policies and procedures.
  • Identified and resolved complex client service issues to deliver exceptional customer service.

Client Relationship Consultant

U.S Bank
Liberty, Missouri
07/05/21 - 10/15/22
  • Built relationships with customers, engaging them via multiple channels including in-person, by appointment, and virtually to provide the best possible counsel while adapting a digital first mindset.
  • Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
  • Achieved client loyalty through quality, productivity, service and proactive management.
  • Collaborated with various departments to improve communication and deliver individualized customer solutions.

Mobile Expert

T-Mobile
St Joseph, Missouri
03/01/21 - 07/01/21
  • Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
  • Welcomed guests and asked open-ended questions to best determine which products would meet needs.
  • Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.

Education

High School Diploma -

Central High School
Saint Joseph, MO
08.2017

High School Diploma -

Hillyard Technical School
Saint Joseph, MO
08.2017

Skills

  • Creative Thinking
  • Business Development
  • Customer Service-Oriented
  • Community Relations
  • Financial Advising
  • Relationship Building and Management
  • Customer Service

Timeline

Retail Relationship Banker

BMO Bank
10/31/22 - Current

Client Relationship Consultant

U.S Bank
07/05/21 - 10/15/22

Mobile Expert

T-Mobile
03/01/21 - 07/01/21

High School Diploma -

Central High School

High School Diploma -

Hillyard Technical School

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Shane Timmons