Abigail Webb
Salem,OR
Summary
Driven professional with a track record of enhancing customer satisfaction at T-Mobile through problem-solving and billing management. Excelled in a Dental Office Receptionist role at Smile After Smile, leveraging insurance verification and patient scheduling skills alongside exceptional multitasking abilities to streamline office operations and foster positive patient experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dental Office Receptionist
Smile After Smile
Salem, OR
07.2023 - Current
- Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
Customer Care Service Representative
T-Mobile
Salem, OR
10.2021 - 07.2023
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Maintained customer records by updating account information.
- Problem solved billing issues
- Proactively offered the latest products to enhance the customers experience with the company
In Home Nanny
Doonie Mulligan
Stayton, OR
08.2020 - 10.2021
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
Education
High School Diploma -
Stayton High School
Stayton, OR06.2020
Skills
- Insurance Verification
- Billing Procedures
- File Management
- Office Supply Management
- Dental Terminology
- Patient Scheduling
- Payment Processing
- Excellent multitasking capability
- Data Entry
- Front Office Management
- Office Opening and Closing
Certification
- First Aid/CPR Certified through the Red Cross
Timeline
Dental Office Receptionist
Smile After Smile
07.2023 - Current
Customer Care Service Representative
T-Mobile
10.2021 - 07.2023
In Home Nanny
Doonie Mulligan
08.2020 - 10.2021
High School Diploma -
Stayton High School