Detail-oriented professional with over 5 years of experience providing dedicated licensing and credentialing assistance. Offering strong skills in process improvement, project management, and bias for action. Organized to handle a high-intensity workload.
Hi, I’m
Abigail Wentz
Operations
Tacoma,WA
Summary
Overview
8
years of professional experience
Work History
Medallion, Tacoma, WA
Licensing Specialist
03.2022 - Current
Job overview
- Managed revolving queue of up to 250 license files from application to license issuance.
- Achieved 100% quality audits in 3rd and 4th quarter by utilizing deep attention to detail.
- Acquired 200 state nursing licenses for providers within first 6 months.
- Stayed up-to-date on state laws and licensing requirements to complete accurate and efficient reviews.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
98point6, Seattle, WA
Medical Group Operations Coordinator
02.2019 - 10.2021
Job overview
- Credentialed and licensed various physicians, resulting in over 100 state medical licenses, allowing clinic to increase productivity by at least 10%.
- Created and successfully deployed multiple projects to improve efficiency and encourage collaboration within team.
- Drafted policies and procedural documentation.
- Researched state laws and regulations and collaborated with state entities to ensure compliance with both licensing and credentialing processes.
- Fostered environment of compassion and communication between departments that allowed greater understanding of effects of projects.
- Developed and implemented daily operations plans such as license renewals, employee assignments and compliance.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Identified and resolved ineffective practices.
- Devised renewal, CME, and application processes to boost long-term business success and increase profit levels.
Optum, UnitedHealth Group, Seattle, WA
Regional Account Manager
08.2015 - 10.2018
Job overview
- Refunds generated approximately $1M in revenue across 3 clients.
- Resolved 75% of existing issues within hospital billing system through self-led data collection and analysis project.
- Communicated by phone, email and traveled for face to face contact for 3 accounts.
- Utilized customer relationship management systems to document client interactions.
- Worked independently with minimal supervision.
- Built relationships with customers and community to promote long term business growth.
Applerouth Tutoring Services, Reston, VA
Operations Manager
02.2014 - 05.2015
Job overview
- Supervised 20 employees: reviewed applications, interviewed, hired, and trained proctors in MD, VA, DC, and NY markets
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Created individual lesson plans, taught methods and tips, and increased students’ standardized test scores
- Served as interim Business Development Manager of region for 6 months.
- Maintained relationships with local schools and encouraged schools to run classes and practice tests
- Assisted in advertising for tests, guaranteed company had enough registrants, and tutors were assigned appropriately.
Education
The Ohio State University Columbus, OH
Bachelor of Arts
05.2013
University Overview
Skills
- Reading Comprehension
- Licensing Requirements
- Critical Thinking
- Microsoft Suite
- Operations Management
- Workflow Processes
- Troubleshooting Issues
- Special Projects
- Detailed Meeting Minutes
- Application Renewal
- Organizational Systems
- Operational Efficiency
- Permit and License Processing
- New Hire Orientation
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Timeline
Licensing Specialist
Medallion
03.2022 - Current
Medical Group Operations Coordinator
98point6
02.2019 - 10.2021
Regional Account Manager
Optum, UnitedHealth Group
08.2015 - 10.2018
Operations Manager
Applerouth Tutoring Services
02.2014 - 05.2015
The Ohio State University
Bachelor of Arts
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