Abigail Whitlow
Johns Island,SC
Summary
Dynamic professional with a proven track record in operations management and conflict resolution, honed at Gaston Oral and Maxillofacial Surgery. Expert in enhancing productivity and implementing creative solutions, with strong skills in database management and guest relations. Achieved significant improvements in efficiency and customer satisfaction, demonstrating exceptional upselling and promotional support capabilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Bird Decorative Hardware & Bath
06.2023 - 02.2025
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Implant Coordinator
Gaston Oral and Maxillofacial Surgery
05.2021 - 02.2023
- Gathered and organized materials to support operations.
- Entered data, generated reports, and produced tracking documents.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Interceded between employees during arguments and diffused tense situations.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Lead Surgical Assistant
Gaston Oral and Maxillofacial Surgery
05.2020 - 02.2023
- Applied antiseptics and sterile dressings to cover surgical locations and boost healing.
- Kept views unobstructed by retracting, sponging, and suctioning surgical sites.
- Gowned and gloved staff to help team prepare for surgeries.
- Protected patients from infection by setting up and managing sterile operating fields.
- Provided preoperative and postoperative education to patients and families to manage recovery.
- Proven ability to develop and implement creative solutions to complex problems.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
Education
Bachelor of Science - Clinical Psychology
Southern New Hampshire University
Hooksett, NH12-2022
Skills
- Promotional support
- Retail loss prevention
- Upselling
- Guest relations
- Recordkeeping
- Database management
- Operations management
- Administrative oversight
- Conflict resolution
Certification
DAANCE Certified
Timeline
Sales Associate
Bird Decorative Hardware & Bath
06.2023 - 02.2025
Implant Coordinator
Gaston Oral and Maxillofacial Surgery
05.2021 - 02.2023
Lead Surgical Assistant
Gaston Oral and Maxillofacial Surgery
05.2020 - 02.2023
DAANCE Certified
Bachelor of Science - Clinical Psychology
Southern New Hampshire University
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